MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 17, 2026

Hi Tracy. We’re really sorry to hear about your experience, and we understand how frustrating this has been. We understand your concerns about the lack of responses and tracking updates. This is not the experience we aim to provide, and we sincerely apologise. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates and response times. We also want to clarify that we are a legitimate business and all orders are processed and fulfilled. We understand you’ve contacted your bank, and we respect your decision. If you still wish for us to review your order, we’re here to help, please send your order details and we will investigate it for you. Thank you for your time. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Kimberley, Thank you for taking the time to share your feedback, and we’re sorry for the frustration this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand how disappointing this must be, especially as this was intended as a Christmas gift and the delay meant it could not be given as planned. We’re truly sorry for the lack of communication and the inconvenience caused. If you still need support with your order, please contact us with your order number or the email used at checkout, and we’ll prioritize reviewing your case and getting back to you as soon as possible. Thanks for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Chris, Thank you for taking the time to share your feedback. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also resulted in longer dispatch and delivery times from our overseas warehouse. We’re really glad to hear your sets arrived in time for Christmas and were well received as gifts, and that they’re being enjoyed as a game, a challenge, and a fidget toy. Thank you again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Toni, Thank you for taking the time to share your feedback. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping from our overseas warehouse. We understand your concerns about the lack of tracking updates and communication, and we’re sorry for the inconvenience this caused. We will take this seriously to improve our service. We’re glad to hear your order arrived safely and has been enjoyed. Thank you again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Daniel, We’re really sorry to hear about your experience and understand your frustration. We apologise for the issues you’ve faced with your order and any difficulties regarding your refund request. That is not the experience we want for our customers. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. If you still need support with your order, please contact us with your order number or the email used at checkout, and we’ll prioritize reviewing your case and getting back to you as soon as possible. Thanks for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Avonne, We’re sorry to hear about your experience and understand your frustration. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand how frustrating this must have been, especially when trying to get updates. We want to reassure you that we are a legitimate and actively operating business, and we take customer feedback seriously as it helps us improve our service. We’d be happy to look into your order and confirm its status. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Sarah, Thanks for your review, really good to hear you all had a great time with it on Christmas Day. Sounds like it worked perfectly for a group of four with two sets, which is exactly what we love to see. Always nice to know it helped make the day a bit more fun and brought everyone together. We really appreciate you taking the time to share your experience. Hope you keep enjoying it. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Wanda, We’re sorry to hear about this and we understand how frustrating it must be. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand how frustrating this must have been, especially when trying to get updates. We do take all orders seriously and I want to reassure you that we are a legitimate business. I’d like to look into this for you as quickly as possible. Sometimes delivery issues can happen, but we want to get this checked and sorted properly for you. We’d be happy to look into your order and confirm its status. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thanks for getting in touch. Kind regards, MagnetChess