MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 17, 2026

Hi Michael, We appreciate you taking the time to share your experience, and we’re truly sorry for the frustration this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support, as well as longer delivery times from our overseas warehouse. We understand your concerns regarding delays, tracking updates, and communication. We’re also sorry for any inconvenience caused by follow-up emails while your order was still in transit. We are continuously working to improve our shipping and communication. If you still need support, please contact us with your order number or email so we can look into it right away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Kerry, Thank you for your feedback, and we’re sorry to hear about your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand your concerns regarding the order not arriving and the disappointment this has caused. We take this seriously and are continuously working to improve our delivery timelines and communication. If you still need assistance, please contact us with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Mark, Thank you for taking the time to leave a review. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We’re sorry for the delay in delivery, but we’re really pleased to hear the game has arrived and that your grandchildren are enjoying it. Thanks for your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Karen, We appreciate you taking the time to share your feedback, and we’re sorry for the disappointment this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand how frustrating this must be, especially after being advised that the order would arrive in time for Christmas. If you still haven’t received your order, please contact us with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Aaron, Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also resulted in longer dispatch and delivery times from our overseas warehouse. We understand your concerns about tracking updates and delayed responses, and we’re sorry for the frustration this has caused. We also want to reassure you that we are a legitimate business and all orders are processed and fulfilled, although some have taken longer than expected during this busy period. We’ve also noted your feedback about the review links and will look into this. If you still haven’t received your order or tracking details, please contact us with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Kathy, Thank you for taking the time to leave a review and share your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also resulted in longer dispatch and delivery times from our overseas warehouse. We’re very sorry for the longer wait and understand it wasn’t ideal, especially so close to Christmas. We really appreciate your patience while your order was on the way. We’re pleased to hear it arrived in time for Christmas and that the game has been enjoyed that means a lot to us. Thanks again for your kind feedback. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Jeroen, We’re really sorry to hear about your experience and understand your frustration with the delay and lack of updates. Over the holiday period, a sudden increase in orders after going viral led to delays in processing, shipping, and customer support, which also affected tracking updates. If you still haven’t received your order, please send us your order details so we can look into this urgently and provide a clear update. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Lori, We’re sorry to hear about your experience and understand your frustration regarding the delay, tracking issues, and difficulty reaching support. Over the holiday period, a sudden increase in orders after going viral led to delays in processing, shipping, and customer support, which also affected tracking updates. We want to assure you that we are a legitimate business and all orders are processed and fulfilled, although some have taken longer than expected during this busy period. If you have not received your order, please send us your order details so we can urgently look into this and provide a clear update or resolution. Thank you for your patience. Kind regards, MagnetChess