MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 16, 2026

Hi SC, We’re sorry to hear about your experience and understand your concern about the delay and the broken links. Over the holiday period, a sudden increase in orders after going viral led to delays in processing and shipping, which also affected tracking updates. We also want to reassure you that we are a legitimate business and are actively operating. We take concerns like this seriously and are committed to resolving any outstanding order issues. If you have not yet received your order, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Jo, Thanks for your feedback, and we’re sorry about your experience. We’re sorry the delivery took longer than expected and that the shipping updates weren’t clear. Over the holiday period, we had a sudden spike in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand how frustrating this is, especially with Christmas orders and the issues accessing tracking and the website. If you still haven’t received your order, please get in touch with your order number or the email used at checkout, and we’ll look into it for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Mark, Thanks for your feedback, and we’re sorry about your experience. We’re sorry the delivery took longer than expected and that the shipping updates weren’t clear. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also led to longer dispatch and delivery times from our overseas warehouse. We completely understand how frustrating and disappointing this must be, especially for Christmas orders where timing really matters. If you still haven’t received your order, please get in touch with your order number or the email used at checkout, and we’ll look into it for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Clive, We appreciate you taking the time to leave a review and share your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also led to longer dispatch and delivery times from our overseas warehouse. We completely understand how disappointing this is, especially as this was intended as a Christmas gift and has still not arrived beyond the expected timeframe. We’re truly sorry for the inconvenience this has caused. If you still haven’t received your order, please get in touch with your order number or the email used at checkout, and we’ll look into this for you straight away. Thanks for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Jonghwa, We appreciate you taking the time to share your review, and we’re sorry to hear about your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also led to longer dispatch and delivery times from our overseas warehouse. We understand your frustration regarding the timing of responses, your refund request, and the shipment notification, and we’re truly sorry for the inconvenience and disappointment caused. If you still need support with your order, please get in touch with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Andrew, We appreciate you taking the time to leave a review, and we’re sorry for the frustration this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand your concern, especially as this was intended as a Christmas gift and has not yet arrived within the expected timeframe. We can assure you this is not a scam, and all orders are processed and shipped as normal, although some deliveries have taken longer than usual. If you still haven’t received your order, please get in touch with your order number or the email used at checkout, and we’ll look into it for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Glenda, We really appreciate you taking the time to leave a review and share your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We’re very sorry for the lack of updates and the delay in delivery over the Christmas period, and we’re genuinely grateful for your patience and understanding throughout. It means a lot to us. We’re also really pleased to hear you’re happy with the game and that it met your expectations. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Rachelle, We appreciate you taking the time to leave a review, and we’re sorry to hear about your experience and the frustration this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also resulted in longer dispatch and delivery times from our overseas warehouse. We understand your concerns around delivery timing, lack of responses, and communication over the Christmas period. We’re truly sorry for the inconvenience and disappointment caused. We also want to reassure you that we are not a scam. All orders are processed and fulfilled, although some have taken longer than expected during this busy period. If you still need support with your order, please get in touch with your order number or the email used at checkout, and we’ll look into it straight away. Kind regards, MagnetChess