MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 3, 2026

Hi Donna, I’m really sorry to read about your experience and for the long delay you’ve had to deal with. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and updates. We are a small family business and we do our best to respond to every customer, so we’re sorry that this is how things felt from your side. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration and inconvenience this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 3, 2026

Hi Susan, Thank you so much for your kind words. We’re really glad to hear that your order arrived and that you’re loving the game. It’s great to know Mira was able to help with tracking your order, and we appreciate your patience with the delivery time. Thank you again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 3, 2026

Hi Rob, Thank you for taking the time to share your experience. We’re glad to hear that Mira was helpful and supported you through the process. We’re sorry to hear that the shipping took longer than expected and that the overall experience didn’t fully meet your expectations. During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and delivery. We are a small family business and we do our best to provide a good experience for every customer, so we truly appreciate your feedback on the product, including the size and setup. Thank you again for your honest review and for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 5, 2026

Hi Stephen, Thank you so much for your kind words. We’re really happy to hear that you’re enjoying the game and that it’s bringing fun moments with your friends and grandkids. That truly means a lot to us. We also appreciate your understanding regarding the delivery time. As a small family-run business, we experienced a higher volume of orders than expected during that period, which caused some delays, but we are continuously working to improve this. It’s great to hear that despite the wait, the game lived up to your expectations. Thank you again for your support and for recommending us. It really means a lot. Kind regards, MagnetChess

Response from MagnetChessApr 5, 2026

Hi Marita, Thank you so much for your kind feedback. We’re really glad to hear that you’re happy with the game and that you had a positive experience with our communication. Your support means a lot to us, and we truly appreciate you taking the time to share this. We’ll keep doing our best. Kind regards, MagnetChess

Response from MagnetChessApr 5, 2026

Hi Sproket, Thank you for sharing your experience with us. We completely understand how concerning it must have felt while waiting so long for your order, especially when communication may have seemed unclear. We’re really sorry for the delay and the frustration this caused. As a small family-run business, we experienced a much higher number of orders than expected during that period, which led to delays in both shipping and updates. We’re glad to hear that your order did arrive in the end, and we truly appreciate your patience. Your feedback helps us improve, and we’re working hard to provide a smoother experience moving forward. Kind regards, MagnetChess

Response from MagnetChessApr 5, 2026

Hi D, We’re very sorry to hear that you’re still waiting for your order and that you haven’t received updates to your enquiries. We completely understand why this would be concerning, especially when the tracking has not updated. We are a small family-run business, and during that period we experienced a much higher number of orders than expected, which unfortunately caused delays in both shipping and customer support responses. We would really like the opportunity to make this right for you. If you could please contact our support team again with your order details or the email used at checkout, we will review your case as a priority and arrange for your order to be resent as soon as possible. We sincerely apologize for the frustration caused and appreciate your patience. Kind regards, MagnetChess

Response from MagnetChessApr 5, 2026

Hi MaryBeth, I’m really sorry to read about your experience and understand how disappointing it must feel to still be waiting for your order after placing it in December. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. While we’re incredibly grateful, it did cause delays in both shipping and responding to customers as we worked to catch up. We’re sorry that you didn’t receive the updates you were expecting and that you felt left without a response. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration this has caused. Kind regards, MagnetChess