MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 7, 2026

Hi Betsy, I’m really sorry to read about your experience and understand your frustration after waiting this long without receiving your order. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries. We understand that the wait has been longer than expected, and we’re very sorry for that. If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Gigi, I’m really sorry to read about your experience and understand your disappointment, especially with the delay and the confusion around tracking. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch. We’re glad to hear your order has now arrived, but we understand that the overall experience was not what you expected. We truly appreciate your feedback and are sorry for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Sharon, Thank you for taking the time to update your review and share your full experience. I’m really sorry for the delay and the lack of communication you experienced along the way. We understand how frustrating that must have been, especially after having to follow up multiple times. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re glad to hear your order has now arrived, but we understand that the overall experience did not meet expectations, especially with the timing of our emails. We truly appreciate your feedback and are sorry for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hallo Oliver, es tut mir wirklich leid, von deinen Erfahrungen zu lesen, und ich kann deine Frustration gut nachvollziehen, nachdem du so lange auf deine Bestellung gewartet hast, ohne sie zu erhalten. Wir sind ein kleines Familienunternehmen und hatten während der Feiertage einen plötzlichen und unerwarteten Anstieg an Bestellungen, nachdem wir viral gegangen waren, was zu Verzögerungen beim Versand und bei der Beantwortung von Anfragen geführt hat. Es tut uns leid, dass Sie nach der Übermittlung Ihrer Bestelldaten keine Rückmeldung erhalten haben. Wenn Sie möchten, kontaktieren Sie uns bitte erneut, damit wir nachsehen können, was passiert ist, und unser Bestes tun, um das Problem für Sie zu lösen. Mit freundlichen Grüßen, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Susan, I’m really sorry to read about your experience and understand how frustrating this must feel after waiting this long without receiving your order or getting the updates you expected. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re sorry that you’ve been left without clear communication and resolution. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration and disappointment this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Brett, Thank you for taking the time to share such an honest and detailed review, we really appreciate it. We’re glad to hear you’re enjoying the game and that it lived up to the fun you were expecting, even with the wait. We also appreciate your feedback on the size and safety concerns. This is important, and we always recommend supervision around small parts, especially with children. Thanks again for your support and for sharing your experience. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi David, I’m really sorry to read about your experience and understand why you feel this way after the long wait and lack of responses. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies. We’re glad to hear your order did eventually arrive, but we understand that the overall experience left you disappointed. We truly appreciate your feedback and are sorry for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Steven, I’m really sorry to read about your experience and understand how disappointing this must have been, especially as it was meant to be a Christmas gift for your son. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries. We understand this arrived much later than expected, and we’re truly sorry for that. If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess