MagnetChess Reviews | Read Customer Reviews of magnetchess.shop

MagnetChess Reviews | Read Customer Reviews of magnetchess.shop

MagnetChess reviews

629 approved reviews, newest moderated first

Alyssa G.
Jan 27, 2026
Slow shipping, fun game
It took over a month to receive the product. Once it arrived, we've been having a lot of fun with it. I think the instructions could provide more details and ideas for different variations of the game, but it seems to be only limited by your own creativity.
Response from MagnetChessApr 6, 2026
Hi Alyssa, Thank you for sharing your experience. We really appreciate your patience with the delivery time and are glad to hear that you’ve been having fun with the game. We’re also grateful for your feedback on the instructions. That’s really helpful for us and something we can look at improving. Thanks again for your support, and we hope you continue to enjoy the game. Kind regards, MagnetChess
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Clarissa Findlay Z.
Jan 27, 2026
I’d give zero stars if I could
Edited following response - I asked to cancel my order the day after I placed it and was told it was too late, when in reality they didn’t ship my order for 4 weeks later. I eventually did receive the order, more than 3 MONTHS later. And the bags were about 1/4 of the size as the ad and website made them appear and the magnets are so small that the game is pretty ridiculous. For that alone I will still say- DO NOT ORDER! And magnetchess- family business or not - misrepresenting an item and then shipping from overseas without disclosing that information up front is SCAMMING PEOPLE. - I’d give zero stars if I could. Ordered from them on December 3rd. It’s January 27th and I still haven’t seen this order. Tracking won’t open, order page gives blubberish, and email responses are copy/paste and not responsive. I believe I’ve been scammed and am disputing the charge but want to warn others- DO NOT ORDER!
Response from MagnetChessApr 6, 2026
Hi Clarissa, I’m really sorry to read about your experience and understand why you feel this way after waiting so long without receiving your order. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. While we’re incredibly grateful, it did cause delays in both shipping and responses as we worked to catch up. We’re sorry that the updates and communication did not come through as clearly as they should have. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration this has caused. Kind regards, MagnetChess
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Katie T.
Jan 27, 2026
No post sale service for faulty product
I was initially advised orders had been delayed with quality assurance issues at the warehouse, and then my order was not one. It arrived faulty 4 weeks ago and I have had no response to my multiple emails via various channels (reply to an email they previously replied to, via Shop, through their website contact form). So disappointed. I've also noticed their website has a 4.7/5 Trustpilot rating...which coming here I clearly see is not the case with 78% 1 star reviews.
Response from MagnetChessApr 6, 2026
Hi Katie, I’m really sorry to read about your experience, especially receiving a faulty product and not getting a response after reaching out multiple times. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to get this sorted for you. We truly apologize for the frustration and disappointment this has caused. Kind regards, MagnetChess
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Colin M.
Jan 27, 2026
I placed my order on 12/20/2025
I placed my order on December 20, 2025. I just received the order today, January 26, 2026. Enough said!
Response from MagnetChessApr 6, 2026
Hi Colin, Thank you for sharing your experience. We appreciate your patience while waiting for your order to arrive. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch. We’re glad to hear your order has now arrived and hope you enjoy it. Kind regards, MagnetChess
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Eddie
Jan 26, 2026
Scam
Whatever you do, please don't trust this site. Once you order, you will lose your money and not receive the item. Also as others have said they don't respond to your emails after purchase. You may get a tracking number but it most likely won't work correctly and if you complain by email, you won't get a legitimate answer back, if you get one at all.
Response from MagnetChessApr 6, 2026
Hi Eddie, I’m really sorry to read this and understand why you feel this way after your experience. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which led to delays in shipping and responses. We’re sorry that the communication and tracking did not meet your expectations. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess
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Papa Joe H.
Jan 26, 2026
Very questionable company
Very questionable company! Ordered 3 for Christmas presents on December 13. I received one on January 23, but still missing 2 of the sets.
Response from MagnetChessApr 7, 2026
Hi Joe, I’m really sorry to read this and understand your concern, especially with part of your order still missing. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries. It sounds like your order may have been split in transit, but we’d really like to check this properly for you. If you’re willing, please reach out to us with your order details so we can look into what happened and help get the remaining items sorted for you. We truly apologize for the inconvenience this has caused. Kind regards, MagnetChess
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Jennifer T.
Jan 26, 2026
Huge delay but NOT a SCAM
First, I FINALLY received my order yesterday! I placed my order December 5th. Originally they said 2-3 weeks. Okay, but 7 weeks later?? Thankfully this was not a gift just something fun to do. On 12/10 they did reach out stating there would be a delay due to going viral but would still arrive by Xmas. 12/28, you’re order will arrive soon and on 1/5 they checked to see if i received my order and then updated my shipping status. 1/25 delivered. Shipping was from China so maybe that was part of the delay too. It was impossible for me to track. I was getting very suspicious this was a scam and was pretty close to calling my cc company to reverse charges. However, I did finally receive my order so I guess not a scam after all. Better communication is needed on their part though to make customers feel comfortable. I haven’t opened the package fully yet but also seems smaller than advertised. Hopefully, it was worth the wait.
Response from MagnetChessApr 7, 2026
Hi Jennifer, Thank you for taking the time to share your experience so openly, we really appreciate it. We’re glad to hear that your order finally arrived, and we completely understand your concerns during the wait, especially with the tracking and timing being unclear. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and updates. We also appreciate your feedback about communication. That’s something we’re actively working on to improve so customers feel more informed and confident while waiting for their orders. We hope you enjoy the game now that it’s arrived, and thank you again for your patience and understanding. Kind regards, MagnetChess
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Brandi
Jan 26, 2026
Complete Scam
Ordered this item in December with guarantee delivery by Christmas. I have received many emails stating there was an “overwhelming demand” that has put them behind. Contacted them twice with no response. It is the end of January and no contact and no product! Such a scam! And they have a false TrustPilot rating posted on their site 4.7.
Response from MagnetChessApr 7, 2026
Hi Brandi, I’m really sorry to read about your experience and understand why you feel this way after not receiving your order and not getting the responses you expected. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies. We’re sorry this left you feeling uncertain about your order. If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration this has caused. Kind regards, MagnetChess
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