Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Magicycle (magicyclebike.com) has 213 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
magicyclebike.com
Website
magicyclebike.com
Category
Bicycles
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 67% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
ont m'a répondu vite et avec le bon renseignement ,et ca c'est très aprécier avoir un bon suivit merci
Response from MagicycleJul 17, 2025
Cher client，
Merci de prendre le temps de partager votre rétroaction! Nous avons hâte que vous appréciiez notre réponse rapide et votre aide à suivre follow-up. Providing excellent service est notre top priority, et votre satisfaction means everything to us.
C'était une bonne aide pour vous, et nous espérons que vous servirez à nouveau dans la future. Si vous ne pouvez rien faire d'autre que vous, n'hésitez pas à sortir!
JF
Jason F.
Endless Warranty Runaround – No Resolution After Months
I purchased a Magicycle e-bike in 2024 through an authorized dealer (Greenpath Electric Bikes in Brooklyn, NY). Less than a year later, both the display and battery failed. I reached out to Magicycle’s customer service, and for months they have given me an endless runaround: repeated requests for photos and videos, contradictory instructions, and no real progress toward replacing the clearly defective battery.
I have done everything they asked — paid for shipping, replaced the display, had the battery tested by a professional bike shop, provided videos and photos of the full charge indicators and voltage readings. Still, Magicycle refuses to send a replacement battery, even though it is under warranty. They insist on more redundant testing and dismiss the professional diagnosis I already paid for.
This has been the worst warranty experience I have ever had. My bike is still unusable, and Magicycle’s customer service has been completely unhelpful in resolving what should be a straightforward warranty claim. I want to warn other consumers to be cautious — Magicycle may offer decent specs and performance, but if anything goes wrong, you’re left in the cold.
Update 6-13-25
My response to their response:
Thanks for the reply. I’ve complied with every request—sending photos, videos, testing at a bike shop, and even paying out of pocket to ship parts. The display you sent did not fix the issue, and the bike remains unusable. I’ve already explained the battery was tested and showed low voltage, which your own dealer confirmed weeks ago.
At this point, the delays, redundant requests, and shifting of responsibility feel less like due diligence and more like obstruction. If you truly stand behind your warranty, I urge you to send a replacement battery or replace the bike entirely. I’ve been without a functioning bike for months.
I will continue sharing this experience across consumer protection platforms and e-bike communities so others can make informed decisions
Response from MagicycleJun 13, 2025
Dear customer,
Thank you for sharing your experience, and we sincerely apologize for any frustration this situation has caused. At Magicycle, we stand firmly behind the quality of our products and take all warranty claims very seriously.
To ensure fairness and consistency for all customers, our warranty process includes verifying product conditions through photos or videos—this helps us provide the most accurate and efficient support possible. We truly appreciate your cooperation in providing these details, as it allows us to move forward with your claim.
While your purchase was made through an authorized dealer rather than our official website, we’re committed to supporting you under our warranty terms. We want to assure you that we’re actively reviewing your case and will work closely with you to reach a resolution as quickly as possible.
We appreciate your patience and understanding as we follow the necessary steps to assist you.
Sincerely,
CU
customer
I love my Magicycle Cruiser Pro
I love my Magicycle Cruiser Pro, and have been having loads of fun so far. However for a Ebike with a MSRP of nearly $3000 one would think they'd get rid of some little bugs.. One being the battery charging port cover cap. Mine was split and disfigured when I received my bike. I am unable to use cap to keep battery charging port free of debris. I also had to reseat the grommet on the underside of the frame where wires exit for handle bar.
Response from MagicycleJun 9, 2025
Thank you for taking the time to share your experience with the Magicycle Cruiser Pro. We’re thrilled to hear you’re enjoying the ride—it’s what we strive for with every bike we build!
We sincerely apologize for the inconvenience caused by the charging port cover and wiring grommet. Quality and customer satisfaction are our top priorities, so we’d love the opportunity to make this right for you.
After reviewing our records, we couldn’t locate a recent service request under your order. To ensure a swift resolution, please reach out to our dedicated support team at [email protected] with your order details. We’ll get those issues resolved immediately.
Your feedback helps us improve, and we truly appreciate it. Don’t hesitate to contact us—we’re here to help and look forward to hearing from you soon!
CD
Chris D.
The customer service of Magicycle is…
The customer service of Magicycle is amazing. They’re responsive and professional. Know that once you buy the bike- they stand behind it and are accessible.
Response from MagicycleJun 3, 2025
Dear customer,
Thank you so much for taking the time to share your thoughts with us.
At Magicycle, we take great pride in delivering responsive and professional customer service. It’s our commitment to stand behind every bike and ensure you have the support you need—whenever you need it.
Our team is always here to help with technical questions, maintenance tips, or anything else to keep your rides smooth and enjoyable.
If you have any further questions or require additional assistance, please don't hesitate to reach out.
Thank you once again for choosing Magicycle.
Sincerely,
DJ
David J.
Dory worked with me for weeks and…
Dory worked with me for weeks and resolved every issue I had dating all the way back to September
Response from MagicycleMay 27, 2025
Dear customer,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our customer service provided such dedicated support and successfully resolved your concerns over the past months. Our team strives to deliver consistent, patient, and solution-focused service, and it’s wonderful to know this made a difference for you.
If there’s anything else we can assist with, don’t hesitate to reach out. We are here for help!
Sincerely,
RM
Rick M.
This is my 3rd Magicycle
This is my 3rd Magicycle. The customer service from this company is top-notch. (Dory is the best!) She's responded within 24 hours or less to any inquiry I've made. I failed to read the specs thoroughly enough to realize that my new Deer 2.0 came with a left side thumb throttle. As my two original Magicycle cruisers came with right-hand twist thottles, and being a life-long motorcycle rider, I Ass-U-me-d the new bike came with the same throttle configuration. Lol. I was wrong! Because the upgraded 8-speed shifter on the Deer 2.0 is substantially larger than the former 7-speed model, they were compelled to use the left-hand thumb throttle configuration. As a twist-throttle addict, I was horrified when my new bike arrived with a left-hand thumb throttle! Lol. After a couple of emails with Dory, explaining my self-imposed crisis, Magicycle graciously sent, free of charge or shipping cost, a twist throttle and old-style shifter so I could retro-fit my new bike to the right-hand configuration. This "goodwill" gesture was way above and beyond their responsibility, as it was my error that caused the situation. This company is dedicated to customer satisfaction. Any negative reviews of this company are from folks that don't know the difference between a hammer and a screwdriver! Lol.
Kudos to Magicycle!
Great Company, great customer service!
Rick M.
Response from MagicycleMay 28, 2025
Dear customer,
Thank you for taking the time to share your positive experience with Magicycle.
We are truly touched by your heartfelt review and thrilled to hear about your positive experience with Magicycle. It’s customers like you who inspire us to go above and beyond every day.
We completely understand how important the "feel" of riding is, and we’re so glad we could help customize your Deer 2.0 to match your motorcycle-style preference.
At Magicycle, we are committed to providing our customers with top-notch electric bikes and exceptional support to ensure a seamless experience from start to finish.
Thank you for being part of the Magicycle family three times over! If you ever need anything—or just want to share another adventure—we’re here for you. Ride on, and we hope those twist throttles keep smiling as much as you do!
Sincerely,
BM
Bill M.
Two Bikes - Twice as Nice!
After buying 2 Magicycles we have not had any issues, and we amazed at the quality of the bikes. Gears shift smoothly, pedaling is smooth, electric power works flawlessly. Mine is a Cruiser Pro, and hers is an Ocelot.
Response from MagicycleMay 22, 2025
Thank you so much for taking the time to share your thoughts with us. We’re absolutely thrilled to hear that both your Magicycle Cruiser Pro and Ocelot have exceeded your expectations. It’s wonderful to know that the smooth gear shifts, effortless pedaling, and reliable electric power have made your rides enjoyable; that’s exactly what we strive for!
Your support means the world to us. If you ever need anything or want to share more of your riding experiences, don’t hesitate to reach out. Happy cycling to you both, and here’s to many more miles of smiles on your Magicycles!
Thank you once again for choosing Magicycle.
DR
DAVID R.
I recently purchased my second bike…
I recently purchased my second bike from Magicbike because of the service and the quality. Dave R.
Response from MagicycleMay 22, 2025
Thank you for taking the time to share your positive experience with Magicycle. Thank you for your incredible loyalty and for choosing Magicbike again! We're truly honored that our service and quality have earned your trust not once, but twice. Customers like you inspire us to keep delivering the best e-bike experience possible.
At Magicycle, we are committed to providing our customers with top-notch electric bikes and exceptional support to ensure a seamless experience from start to finish.
Your feedback is greatly appreciated and serves as a testament to the hard work and dedication of our team.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you once again for choosing Magicycle.
