MagicycleReviews of magicyclebike.com

Bought the Magicycle Deer and took it on its ride today, I'm a big guy and the power and ride were exceptional. Tons of torque and such a smooth ride with the full suspension.

I've never regret doing business with a company this much. They do majority of their business over seas not much if all is handled in the states. this means working with customer service can be painful. The bike I bought came with tons of deep scratches in the paint, they didn't care when I brought it up, the front and rear tires came with a wobble that I had to repair out of pocket myself and again they did not care when I told them. I ordered a rack and an additional battery. Received no communication from them whatsoever about my additional purchases. and over a month later when I had received no responses from them my rack randomly showed up. The battery was an even worse situation because around the one month mark and after trying to get ahold of them repeatedly they finally got back to me saying there was a delay and that it would be another 3 weeks. well after getting the battery 2 months later and minimal communication I recieved a dead battery that also had a really loose and shaky housing structure. In a world where e-bike batteries can be dangerous this isnt a small deal. Customer support hounded me for various types of proof because they thought I was being dishonest about the battery not functioning and wasting a bunch of my time in the back and forth of this. by now I wanted a refund and they tried repeatedly to just exchange me another battery. There are so many other decent and good ebike brands out there like Aventon, Velotric or even Lectric if you are trying to save money. Dont make the same mistake I did and DO NOT BUY from magicycle.

Waited two and a half years to get this bike (Ocelot Pro). Hydraulic brakes, 20Ah battery. 20" wheels make this ebike handle very nimble. much better than moped style bikes because you can adjust the seat height and is very comfortable on long rides. Plus the pedals allow you to ride on bike trails. Love the Ocelot Pro.

The customer service is top notch. Had millions of questions before my purchase that was answered instantly.

Great E-Bike bought two Deer one for me and one for the wife!!!

Very well built bike, but battery life is no where near what is advertised on the website, and the customer service response is basically non-existent. They respond with platitudes but no action to resolve the poor battery life or deceptive advertising. The website claims the cruiser will get 55 miles. I can ride about 30 miles on PAS level 1 before my battery is drained. I’m disappointed to say the least. I should be offered a replacement battery.

My Cruiser Pro Magicycle is a great fit for me and the size and speed are perfect for my needs. I love joyriding and visiting places around my neighborhood. heading to school etc Looking forward to many trips etc the Company is great and promise what they say. Definitely would recommend to anyone looking for an E-Bike

I just ordered the Ocelot Pro for my son for Christmas. I can't wait to see his face on Christmas!