MagicycleReviews of magicyclebike.com

I purchased my Magicycle 26 inch Deer from my local dealer. (PowerOn E-Bike) I love everything about the bike. I am 6'2'' 225 lbs. and the fit and riding position are perfect. Power and performance is great. I ride every day and can't wait to get on and ride some more.

Magicycle is total joke! Clearly a company conjured out of thin air pimping mediocre products with the worst customer service you can imagine. They screw up what you order and then screw up shipping it to you. And when you inquire about your order they just offer weird CYA BS trying to lay off responsibility to quirks of the cosmos or some other mystical fubar. Do not do business with this company!

Although I was not able to write it yet, because I live in the Northeast. The bike appears to be in good shape.

It came to me without any problems. You could ride it even with no power. When you go up a hill it gives you confidence for any hill.The parts to this ebike are top notch. I would buy any of their ebikes. Buy an Magicycle Ocelot Pro!!

Worst company I’ve ever dealt with. I bought my Cruiser from their Canadian site - and I chose it SOLELY BECAUSE they stated that the items ordered would be shipped from either Canada or the US. So when I got a notification that it had shipped from China I was pissed off. I had specifically searched for a week to find an e-bike company that was supposedly based in North America. They clearly ARE NOT. However, I received the bike by the first week of October 2023, rode it for just 6 weeks, and though I followed all charger and operation specs to the letter, one day the battery shut off mid-trip to work one morning, and would never turn on again. I was forced to jump through hoops for 3 weeks - sending several videos and photos, and facing ridiculous delays in response - until they first came back with an offer to sell me a 50% off battery, even though their warranty says that they’d replace defective batteries for free. I finally got it after a bit more fighting, and yet I had to pay $60 for shipping - though I got free shipping on the bike itself? At that point I didn’t care anymore, I had lost nearly a month of commuting with it to work. Received the battery and was able to ride it another 5-6 weeks when once again, the battery failed. This time, I had been outside for 5 MINUTES in -26C, and it was stored indoors at all other times. And it has never started again. Contacted Janice Lau, the agent who has initially given me such a run around, and she initially said it just needed to be warmed up, and then it should charge just fine and work fine. 9 days later, NO CHANGE. Then the very next day, I emailed them to say that the first information made no sense - for if the battery is DEAD, it’s DEAD. And THEN she said oh yeah, the warranty is voided because you were outside in too cold of weather. I asked them what the coldest temperature possible is, and was told -15C. She then admitted that they had to update their Canadian site because it didn’t state that anywhere. When I said every city in Canada has -15C at some point, they ignored my emails for days. I’m convinced they don’t care about customers - they just get a constant stream of new people in who don’t know any better. Their website has 20 5-star reviews only, and when you read them, they clearly were all written by the same person who likes to use “top-notch” a lot. I wrote a 1-star review and they still have never posted it. Don’t get excited about their “2-year warranty”. You aren’t GETTING anything under warranty if they can help it. They could told you they had a 20 year warranty - it’s irrelevant if they don’t HONOR it. I now have a bike that doesn’t work; and hadn’t for 3 months. I clearly need another battery - but now I found out that actually, the battery charger was also part of the problem too. A local e-bike repair expert tested the voltage on it and it outputted at only 8 volts when charging my 52 volt battery. So clearly at some point it flaked too. So I finally contacted for the final time recently, furious with this new info of more inferior goods, and suddenly they said that they could offer me a new battery at 50% off. Just as they did the last time. They don’t care that something on this bike is clearly burning out these batteries or they are just crap. They don’t care that I have a $2500 paperweight here, and they just continue to try and upsell me. I eventually ordered a new controller and bike charger from them, at the advice of the bike expert, who said he could rebuild the battery for me. The site said orders would ship out in 2 days. 8 days later, no tracking update. I contacted them, and they emailed me a FedEx tracking number. And I watched over the next week as my items went northeast and then were “successfully delivered” from their California warehouse to somebody in Quebec. 4,000 miles from me. I live in British Columbia, straight north of them and should have received the goods in only a few days. I contacted them again and they gave me yet another FedEx number, which showed a China originating address. It has never been activated, I’ve never gotten my goods, and they now completely ignore my messages. I just recently got a full refund from Mastercard for this outrage, over 2 months later. THEY ARE TOTAL FRAUDS. These people clearly don’t care about keeping current customers happy or getting repeat business. One only has to look at the 1-star reviews HERE on Trustpilot to realize that there are plenty of angry customers. Yet THEIR website has been clearly sanitized of negative reviews. THAT is an act of FRAUD, in my opinion.

Hey All, I've had my Magicycle Cruiser for a little over a year now ... wow - So Worth It! I ride nearly everyday as weather permits. The pedal assist allows my to travel to places/destinations that I never went to on a conventional bike. E-bikes Rule. You'll wonder after buying a Magicycle why you didn't do this sooner.

Great bike. The Deer is a Beast. Quick to respond when I had questions.

These bikes are very well built and have loads of power. We have the Deer model and love the rear mono-shock. Even though the bike is a bit on the heavy side, it is very nimble due to the smaller tires and lower center of gravity.