At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Luxury Confidence (luxuryconfidence.com) has 789 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
luxuryconfidence.com
Website
luxuryconfidence.com
Category
IT & Communication
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I purchased the Acne Lift Kit. This device did more for my acne scaring that the Halo Laser treatment. I am very satisfied with the product. I had a hiccup with my latest purchase, but felt heard and supported by the CS team. Very through and prompt in their communication. Hands down would recommend this company.
Response from Luxury ConfidenceApr 18, 2025
Hello Jessica,
Thank you for sharing your experience! 😊 We're thrilled to hear the Acne Lift Kit delivered such impressive results, especially compared to more intensive treatments like Halo Laser. While we understand to hear there was a hiccup with your latest order, we're glad our customer support team could step in and make things right. Your trust and recommendation mean a lot to us! 💕✨
RR
Rebekah R.
Excellent customer service
I received a unit that stopped working after three uses. It would not charge. I contacted luxury confidence by email and they quickly resolved the issue by sending me a new unit free of charge. Resolution of my issue was easy and stress-free.
Response from Luxury ConfidenceApr 18, 2025
Hi Rebekah,
Thank you for sharing your experience! 😊 We understand that your original unit had an issue, but we're glad our team was able to resolve it quickly and make the process stress-free for you. Your satisfaction means everything to us, and we're always here to help! 💕✨
RW
Rachel W.
Awesome customer service
Awesome customer service! Easy return before shipping. They were friendly and helpful the entire time!
Response from Luxury ConfidenceApr 16, 2025
Hi Rachel,
Thank you so much for your kind words! 😊 We're thrilled to hear our team made the return process easy and stress-free. Friendly and helpful is what we aim for—glad we delivered! 💕✨
SS
Stscy S.
I just recieved my machine so I'm not…
I just recieved my machine so I'm not sure how it will work yet.. I used it this morning after showering. I didn't see anything come out yet, but the direction say it may take a few times. I reached out to support for help with something though and they were promt and very helpful.
Response from Luxury ConfidenceApr 13, 2025
Hi Stacy,
Thanks for the update! It’s totally normal for results to take a little time, especially when you're just getting started. I’m really glad to hear support was helpful!
If you feel like you need more personalized guidance or have any questions along the way, our team of customer service and beauty experts is here to help you achieve your desired results and provide personalized guidance. 💕✨
JB
Jill B.
Great customer service!
Their customer service is great!! I am new to Luxury Confidence. I got and used my device for the first time today, so I can't give a fair judgement on it yet, but so far it looks promising. The 5 star review is for the wonderful customer service. They answered my multiple questions in several emails, one a day, BEFORE I bought the product. It gave me answers and assurance I was dealing with a trustworthy company. Time will tell if this Acne Kit with device works as well for me as it has for others.
Response from Luxury ConfidenceApr 9, 2025
Hello Jill,
Thank you so much for your kind review! We're thrilled to hear that our customer service was able to provide the assistance and assurance you needed. We're confident that the Acne Kit device will be a great fit for you, and we appreciate your trust in us.
Wishing you the best of luck on your journey, and we look forward to hearing about your results! 💕✨
GT
Gail T.
I inadvertently ordered thinking it was…
I inadvertently ordered thinking it was Australian dollars. Unfortunately I had to cancel due to the cost. They were so professional and cancelled the order for me, refunding straight away.
Customer care was as it used to be. I cannot thank them enough for their understanding and professional courtesy in understanding my situation.
Response from Luxury ConfidenceApr 8, 2025
Hi Gail,
Thank you so much for your kind words! 😊 We’re really glad to hear that our customer care team could assist you in resolving the situation.
Customer satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. We appreciate your support!💕✨
AF
Anna F.
Representative from customer service…
Representative from customer service was very helpful and courteous.
She answered all my questions with calmness and professionalism.
Thanks a lot.
Response from Luxury ConfidenceApr 5, 2025
Hi Anna,
Thank you so much for your kind words! 😊 We're thrilled to hear that our representative was able to assist you with professionalism and courtesy.
Customer satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. We appreciate your support!✨
HA
Honest A.
Immediate Money Back Guarantee is a LIE
My experience with Luxury Confidence was far from pleasant. I made two separate orders, one containing the device and its attachments, and the other a single ocean cream. After about 2.5 months of using everything as instructed, I was very disappointed to have not noticed a difference in my skin. Thankfully, I remembered their 90-day money back guarantee and proceeded to email them about a return and refund. I wish it had been that easy.
As a reminder, this is the first thing you see on their refund policy page on their website:
"90-Day Guarantee
Clear Skin or It's FREE
Try our products risk-free for 90 days.
If you don't see results within 90 days, contact us to receive a full refund!"
This was an half lie. I was in contact with their support team for WEEKS trying to get a refund back. First, they couldn't return the ocean cream because I didn't keep the box it came in. If you look in their fine print, you will find "Full refunds are only issued if the entire package is returned, including all items— opened and unopened—on their original packaging."
I certainly wish that had been advertised. "Try our products risk-free for 90 days" includes ALL products, but later in our email thread, they told me that because my ocean cream was used, they wouldn't be able to refund it. Wait. Wasn't it because I didn't have the box it came in? I chose to ignore this confusion because if I asked them to clarify the misunderstanding, they might've just chosen not to refund me anything at all. I at least got a 50% refund on the ocean cream.
Thankfully, I kept all the packaging in my first order -- the one that contained the device, but they kept pressuring me (even emotionally manipulating me at one point) to keep it for a 50% or 70% refund. That would've been nice if it actually worked for me, but I made it very clear that it didn't, and I wanted them to honor their promise and give me my money back.
Eventually, I succeeded in getting an address from them -- along with an extensive list of things I had to do in order to receive a refund. Things like taking pictures of each item, including a full description of each item, the packaging, the weight of the package, and statements about whether or not they were used. It was ridiculous. I've never had a harder time returning a simple item in my life! And even after thanking them for the address and telling them I'd send it out once I completed the list, they STILL tried to pressure me into keeping it. I was shocked to receive a full refund for the device. I was sure they were going to pull something out of their butt to prevent me from getting my money back.
All I have to say is this: Your product should speak for itself, and if you promise to give buyers a full refund immediately if it doesn't work for them, then they should not have to fight tooth and nail with your support team to get their money back. Customer service matters just as much as whether or not the product(s) work.
I'm glad it works for some people, but I would never recommend the device or cream to anyone not only because it didn't work for me, but because of how terrible their customer service is.
Response from Luxury ConfidenceApr 4, 2025
April 04, 2025
Hi Honest,
Thank you for sharing your experience with us. We understand that your expectations were not met, and we want to ensure that every customer feels fully supported throughout their journey with our products.
I completely understand that you were hoping to see more noticeable results. While your experience may differ from what we typically hear or from other customers’ outcomes, it's important to recognize that individual results can vary. Factors such as your skin type, the severity of the concern, skin maturity, and personal goals all play a role in how quickly and effectively you may see changes. Additionally, the results you've experienced could be influenced by factors like skin preparation, application technique, intensity, or pressure used during treatment— even how you apply the product can impact its effectiveness. Proper use is essential for optimal results.
At LC, we’re committed to supporting each customer throughout their skincare journey. We’d be happy to offer personalized guidance to help you maximize the benefits of the product—sometimes, small adjustments can make a big difference. We understand that the return process can raise questions, and we’re here to assist in a way that aligns with our policies while also working toward a solution that feels right for you.
To move forward, we’d love to take a closer look at your case. Please send us the necessary details at [email protected] so we can locate your account. From there, one of our team members will personally handle your request and submit an exception inquiry with our Product Team.
We value your experience and are fully committed to finding a resolution that supports both your skincare goals and your satisfaction.
Looking forward to connecting with you soon.💕😇
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April 12, 2025
Hi Honest,
This is Aga, the Head of Customer Experience at Luxury Confidence.
We completely understand your concerns regarding the product and the refund process. Please know that we are committed to ensuring a smooth experience. Our goal is to make the refund process as simple and straightforward as possible for you.
If you’d like to proceed with a refund, please provide your order details so I can review the request and ensure the next steps are clear and efficient. Feel free to reach out via email at [email protected] or give me a call at +1 302 803 5226, extension #004. I am available from 2 p.m. EST to 10 p.m. EST.
I would appreciate your cooperation, and I am here to assist you further to ensure your satisfaction. 💕✨
Best regards,
Aga
Head of Customer Experience
Luxury Confidence
