Melissa B.
I spoke to Sylvia every time I reached…
I spoke to Sylvia every time I reached out for help. She was absolutely helpful. I had issues with the blackhead remover and the company offered for me to keep the remover for 3 additional months to see if I still had problem with it. I continued to have difficulty with the system after all the instructions they offered to help me utilize the unit properly and as soon as the next 3 month passed, I reached out again to explain that it didn’t work for me and Sylvia was again the person I spoke to to help get my return processed. I received a full refund with the help of Sylvia and all her understanding of the fact that the unit did not work for me. This system is a great invention but it is not the right system for my face. I appreciate all the help from Sylvia and the company for helping me and still allowing me to return it since it did not work for me. Thank you again for everything.
Response from Luxury ConfidenceSep 21, 2025
Hi Melissa, Thank you so much for your kind words and for taking the time to share your experience! We’re very glad Sylvia was able to support you throughout the process and make things easier. Your honest feedback means a great deal to us, and we appreciate you taking the system for a fair try. We appreciate your patience and understanding, and we’re always here if you need anything in the future. 💕 — The Luxury Confidence Team 🚀