Luxury ConfidenceReviews of luxuryconfidence.com

Response from Luxury ConfidenceFeb 1, 2025

Kash, thank you for sharing your experience. 😊 We're thrilled you enjoyed the Ocean Cream and found its smell and texture amazing. However, we understand you experienced an issue with the suction tool—this differs significantly from our expectations and other customer experiences. We value your feedback and will use it to improve our products. At Luxury Confidence, we take all concerns seriously and are committed to providing safe and effective products. To help prevent similar issues, we recommend using gentle suction and caution, especially around sensitive areas. You can also contact our beauty expert for personalized recommendations and guidance on proper usage. We're absolutely delighted you had such a positive and efficient experience with our support team. Their helpfulness and approachability mean the world to us! Thank you again for your feedback. 😍💖

Response from Luxury ConfidenceDec 28, 2024

Hi Marta, We understand you're waiting for your refund and want to ensure this is resolved promptly. We've requested some additional information to help us locate your account. Once we receive this, we can quickly review your case and take the necessary steps. Wishing you a fantastic rest of your day! 😊

Response from Luxury ConfidenceNov 22, 2024

Hi Ellie! We’ve carefully reviewed our support logs and couldn’t find any correspondence under the name listed in this review. At Luxury Confidence, we are committed to offering exceptional customer service and always strive to respond to inquiries promptly. We encourage you to reach out to us directly at [email protected] or at +1 302-231-0359 with your full order details. We're always here to assist and ensure our customers have the best experience. ✨

Response from Luxury ConfidenceOct 11, 2024

Hi Lorrie, Thank you for taking the time to share your experience! We're so happy to hear that the product is working for you. Upon checking, you mentioned to our customer support team through SMS that you haven't been able to use the device regularly. Consistency and following the recommended process is the key to effectiveness and achieving stunning results. Our dedicated customer support team is always ready to provide guidance and tips to ensure you achieve the desired result. We’re so excited to support you on this journey! ✨

Response from Luxury ConfidenceSep 23, 2024

Hi Megan, Thank you so much for reaching out and sharing your feedback. We truly understand your concern and want to assure you that we are fully committed to providing your refund. Our customer support team has already sent over all the details and instructions to guide you through the refund process. Please rest assured that once the steps are followed, we will promptly issue your full refund without any delays. We greatly value your satisfaction and are here to assist you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re dedicated to making sure everything goes smoothly for you!

Response from Luxury ConfidenceJan 8, 2024

Hi, Anabel! Quick tips for our device: steam your face for 5-7 minutes or take a hot shower for 7-10 minutes first to open up your pores for easy extraction. Use the small rounded nozzle on your nose and chin ONLY, and the one with a metallic tip for the rest of your face. Temporary redness is common and usually goes away in just a few minutes. Our device, with diverse tips and suction levels, caters to all skin types for a personalized skincare routine. 😍 Please reach out to us via email at [email protected] if you have further questions or require assistance. 🥰

Response from Luxury ConfidenceAug 7, 2023

Ciao Susanna, la nostra Assistenza Clienti è attiva dal lunedì al venerdì. So che ti hanno già risposto sistemando l'errore nell'indirizzo. Il tuo pacco parte oggi e lo riceverai in 24/72 ore lavorative :-)