Luxury ConfidenceAt Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Luxury Confidence (luxuryconfidence.com) has 789 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingIT & Communication · DOVER, Delaware
Excellent
IT & Communication · Wilmington, Delaware
Excellent
IT & Communication · Wilmington, Delaware
Excellent
IT & Communication · Wilmington, Delaware
Excellent
789 approved reviews, newest moderated first
Nove G.
The customer support was efficient and helpful and I received a quick response to my issue with the necessary action being taken to rectify the problem.
Response from Luxury ConfidenceMay 16, 2025
Hi Nove, Thank you so much for your kind words! 😊 We’re delighted to hear that our customer support team was able to assist you quickly and effectively. ⚡️ Your satisfaction is our top priority, and we’re always here to help whenever you need us. 🙌✨ — The Luxury Confidence Team 🚀
Julia O.
Complete crap. Damaged my skin (and yes, I followed all the instructions), and their return policy is non-existent. If the product is open at all, even unused, it is not returnable. 100% scam. Find something else.
Response from Luxury ConfidenceMay 13, 2025
Hi Julia, This is Aga, the Head of Customer Experience at Luxury Confidence. Thank you for sharing your experience. We absolutely respect your right to do so and genuinely value all feedback, even when it's critical. That said, we believe the review you left may not fully reflect the complete context of the situation. First and foremost, we take concerns about skin reactions very seriously and would like to learn more so we can investigate further. We understand your experience and your concern. Reactions can sometimes result from improper skin preparation, incorrect nozzle use, or intensity settings that may not be suited to your skin type. While your experience differs from what we typically hear and expect, we would love the chance to learn more and provide personalized guidance to ensure you get the best results from your device. About Our Return & Refund Policy Our return policy requires that products be sealed and unused in order to qualify for a refund. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products. Think of it like buying a toothbrush or skincare product: once it’s been opened or used, it can’t exactly go back on the shelf, right? To ensure complete transparency, this policy is clearly stated at checkout and on our website. We believe informed customers make confident choices, and we strive to be as clear and upfront as possible—no fine print, no surprises. We also offer a 2-year warranty—if your device stops working, we’ll replace it free of charge. If you'd still like to proceed with a refund request, please send us your order details so I can personally review your case and guide you through the next steps. You’re welcome to email us at [email protected] or reach out to me directly at +1 (302) 803-5226, ext. #004. I’m available between 2 p.m. and 10 p.m. EST, and I’m here to help. We truly value your experience and are committed to finding a solution that supports both your skincare goals and your satisfaction. Thank you again for your understanding and cooperation. I look forward to connecting with you soon. 💕✨ Warm regards, Aga Head of Customer Experience 📞 +1 (302) 803-5226, ext. #004 Rome, MD | Luxury Confidence
Rhonda T.
I received quick responses to my questions. My refund was prompt, and I was given the option to gift the product versus paying for return shipping. I really appreciate that. I don't know any company that does that. Great service!
Response from Luxury ConfidenceMay 10, 2025
Hi Rhonda, Thank you so much for your kind words! 😊 We're thrilled to hear that you had a smooth and positive experience. Offering flexible options like gifting the product, is just one way we try to make things easier for our customers. We're grateful for your support! 🙌✨ — The Luxury Confidence Team 🚀
Christine T.
I ran into an unexpected issue with an order my daughter placed, and the situation was pretty stressful. I reached out to the company, and their customer service was incredibly responsive, understanding, and accommodating—even though some items had already been opened. Their thoughtful support turned a frustrating moment into a much more manageable one, and it honestly made me more open to trying the products myself. I really appreciated how they handled everything.
Response from Luxury ConfidenceMay 8, 2025
Hi Christine, Thank you so much for taking the time to share your experience! 😊 We're really glad to hear that our customer service team could support you during a stressful situation. We know how frustrating order issues can be—especially when others are involved—so it's great to know we could help turn things around. Your kind words truly mean a lot to us, and we're thrilled that this experience has made you more open to trying the products yourself. 💕✨ — The Luxury Confidence Team 🚀
Sophia I.
Very reactive customer service !
Response from Luxury ConfidenceMay 3, 2025
Hi Sophia, Thank you so much for your kind words! 😊 We're thrilled to hear you had a great experience with our customer service. Customer satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. We appreciate your support!💕✨ — The Luxury Confidence Team 🚀
AlamoLaura
Do NOT expect a refund for this not working for you. Once you use it, it CANNOT be returned. Before you buy this, click on the very bottom: Returns Policy. It states that only sealed, unused products are refundable What? I'm not buying this. Clearly, they do not believe in their own product. And, it is overpriced.P.S. THIS REVIEW IS STRICTLY BASED ON THE COMPANY'S RETURN POLICY (ALL RETURNS NEED TO BE SEALED AND UNUSED TO OBTAIN A FULL REFUND) AND I HAVE NO IDEA IF IT WORKS OR NOT.
Response from Luxury ConfidenceMay 3, 2025
May 2, 2025 Hi Alamo, Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify a few points. Our Return & Refund Policy is clearly displayed at checkout and on our website. Like many personal-care brands, we can only accept returns on sealed, unused items within 14 days for hygiene and safety reasons. We also offer a 2-year warranty—if your device stops working, we’ll replace it for free. We aim to be as transparent as possible about our policies and encourage all customers to carefully review the return conditions in advance to avoid any unexpected inconvenience. These policies are made clearly visible to ensure customers can make informed decisions before completing a purchase. We're always striving to improve clarity, and your input helps us do that. Choosing not to purchase is entirely your decision. However, evaluating a product’s effectiveness based solely on its return policy doesn’t provide a full or fair assessment. As with any product, value is subjective—if it’s not for you, that’s completely fine. We respect your right to share your perspective and value all feedback, even when it’s critical. That said, we believe the review may not fully reflect the broader context. If you’d still like to discuss a refund, you’re welcome to email us at [email protected]. ---- May 4, 2025 Hi Alamo, Thanks for the passionate feedback—truly.😉 You're absolutely right: our return policy does require products to be sealed and unused to qualify for a refund. It's not a revolutionary idea—just standard practice for personal-care or hygiene-based products. Think of it like buying a toothbrush or skincare serum: once it’s been opened and used, it can’t exactly go back on the shelf, right? That said, this doesn’t mean we don’t believe in our product. Quite the opposite— our refund policy allows sealed items to be returned within 14 days of the delivery date if the customer chooses not to use them and we offer a 2-year warranty for a reason. If it stops working, we replace it. No debates, no drama. That’s not something companies typically offer when they “don’t believe” in what they sell. We make all this clear during checkout and on our website because we believe informed customers are the best customers. It’s not hidden in fine print—it’s front and center, because we don’t do surprises. Now, if you decide not to buy it purely based on the return policy, that’s 100% your call. But judging a product you haven’t tried, based solely on the fact that we can’t take back a used one? That’s kind of like refusing to go to a concert because they won’t refund your ticket after the show. To resolve this matter privately and professionally, if you change your mind and would like to request a refund, you can email us at [email protected] or call me directly at +1 (302) 803-5226, ext. #004. Once we receive the requested information, I’ll be happy to discuss your case with our Product Team to explore a possible exception. We're committed to resolving this with you and providing the best support possible. Please respond at your earliest convenience so we can assist you accordingly. 😊✨ Warm regards, Aga Head of Customer Experience 📞+1 (302) 803-5226 ext. #004 Rome MD | Luxury Confidence
Yara Dória Bedran de C.
I was promptly assisted by the customer service and they were very helpful and friendly and were able to address my issue right away. Grateful for being helped by a great team.
Response from Luxury ConfidenceApr 26, 2025
Hi Yara, Thank you so much for your thoughtful review 😊 It truly means a lot to us to know that our team was able to assist you promptly and kindly. We're committed to giving our best every time, and feedback like yours keeps us motivated 💛 — The Luxury Confidence Team 🚀
Judy F.
Silvia was very helpful in helping me with my order. She was very professional and courteous.
Response from Luxury ConfidenceApr 22, 2025
Hi Judy, Thank you so much for your kind words! 😊 We're thrilled to hear that Silvia was able to assist you so professionally and courteously. We'll be sure to pass along your feedback to her—it’ll make her day! Thanks again—you’ve made our day, and we hope yours is just as wonderful!💕✨