Laura S.
Customer Service Representative
The customer service representative I dealt with was amazing and deserves 5 stars. They helped me and kept me informed throughout my whole refund process.The company on the other hand deserves no stars. The falsely advertised their products and their refund policy. Their promotional material indicates you have a 30 day money back guarantee. You do not get 30 days, you get 14. And to boot, you can only get a refund if you have not taken the plastic wrap off the product(s). Mind you, they send out some of their products not in plastic wrap. In my opinion this is so they can deny or lessen your refund amount. Feels like a scam. I would not recommend this company to anyone. NOTE to the company, the only reason I gave 4 stars was due to your customer service representative that handled my refund. The 4 stars are for them not your company.
Response from Luxury ConfidenceJun 14, 2025
Hi Laura, Thank you for sharing your experience with us. We truly appreciate your kind words about the customer service representative who assisted you—they’ll be recognized for their excellent support. To clarify, our refund policy allows for the return of sealed items within 14 days of the delivery date if the product remains sealed or unopened. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products. Additionally, we offer a 2-year warranty on our devices—if your device stops working within that period, we’re happy to provide a free replacement. These details are clearly outlined on our website and during the checkout process. We value transparency and customer satisfaction, and your feedback helps us continue to improve. 😊 🙌 — The Luxury Confidence Team 🚀