Luxury ConfidenceReviews of luxuryconfidence.com

Product turned up rather quickly, but it is very cheaply made. Sure it works, as good as a $20 one, but you have to get filters for it which I have no idea how because their website is so awful to use. Why did I buy it? I got it for my partner as a gift, I thought it would help his acne. It’s useless for acne. When I contacted the company and said it doesn’t work like your website says it will, they were very blunt in saying can only return if unopened - what a crock! So it took a PayPal dispute to get a proper response, and an offer of 70% refund, like much of these terrible Chinese companies offer. I decided to take that offer, because it seems barely ok for skin cleaning, not acne, and maybe it will serve some purpose down the track… cleaning a keyboard? I can’t use it for a long while, as I’ve had facial surgery and I tried just a little test and it was painful with the nerve sensitivity. So do consider things like that. That part is not their fault. What annoyed me was the poor customer service until disputed. Find one that’s not online, see what extras it comes with, because this one is cheaply done.

My experience with Luxury Confidence was far from pleasant. I made two separate orders, one containing the device and its attachments, and the other a single ocean cream. After about 2.5 months of using everything as instructed, I was very disappointed to have not noticed a difference in my skin. Thankfully, I remembered their 90-day money back guarantee and proceeded to email them about a return and refund. I wish it had been that easy. As a reminder, this is the first thing you see on their refund policy page on their website: "90-Day Guarantee Clear Skin or It's FREE Try our products risk-free for 90 days. If you don't see results within 90 days, contact us to receive a full refund!" This was an half lie. I was in contact with their support team for WEEKS trying to get a refund back. First, they couldn't return the ocean cream because I didn't keep the box it came in. If you look in their fine print, you will find "Full refunds are only issued if the entire package is returned, including all items— opened and unopened—on their original packaging." I certainly wish that had been advertised. "Try our products risk-free for 90 days" includes ALL products, but later in our email thread, they told me that because my ocean cream was used, they wouldn't be able to refund it. Wait. Wasn't it because I didn't have the box it came in? I chose to ignore this confusion because if I asked them to clarify the misunderstanding, they might've just chosen not to refund me anything at all. I at least got a 50% refund on the ocean cream. Thankfully, I kept all the packaging in my first order -- the one that contained the device, but they kept pressuring me (even emotionally manipulating me at one point) to keep it for a 50% or 70% refund. That would've been nice if it actually worked for me, but I made it very clear that it didn't, and I wanted them to honor their promise and give me my money back. Eventually, I succeeded in getting an address from them -- along with an extensive list of things I had to do in order to receive a refund. Things like taking pictures of each item, including a full description of each item, the packaging, the weight of the package, and statements about whether or not they were used. It was ridiculous. I've never had a harder time returning a simple item in my life! And even after thanking them for the address and telling them I'd send it out once I completed the list, they STILL tried to pressure me into keeping it. I was shocked to receive a full refund for the device. I was sure they were going to pull something out of their butt to prevent me from getting my money back. All I have to say is this: Your product should speak for itself, and if you promise to give buyers a full refund immediately if it doesn't work for them, then they should not have to fight tooth and nail with your support team to get their money back. Customer service matters just as much as whether or not the product(s) work. I'm glad it works for some people, but I would never recommend the device or cream to anyone not only because it didn't work for me, but because of how terrible their customer service is.

The device didn't work as fully as i had hoped for it help out a little bit but it didnt help remove any blackheads on my forehead it removed a little bit of gunk and bacteria and brighten my face up a little bit but nothing drastic i want to issue out a refund

The product didn't work for the blackheads on my nose, which was why I made the purchase. I steamed my face, used the small nozzle as instructed. The tool does provide some suction so long as your face is damp. Just didn't work for my purpose. Reached out to Customer Service several times asking for return info. Have yet to get it from them as they are trying to get me to keep product which I think is poor business ethics and customer service. For this reason of not being straight forward and honoring the return policy, I'd caution doing business with them until they abide by better businesd practices. Below are conversations. They reached out to me after posting my original review, offering to refund the other 50%, if I removed the review. I understand, let me help you further! 😊 Here’s an easy option that might work well for you: we can offer a 50% refund if you’d like to keep the product, saving you the time and cost of returning it. This way, you can maybe gift this to a family member or loved one and you’ll avoid the hassle of shipping. Just let me know if this works for you, and I’ll take care of the rest. Thanks for working with us to find the best solution! On Thu, Nov 14, 2024, at 01:40 PM, R.wrote: I would like a refund On Thu, Nov 14, 2024, at 08:09 AM, Luxury wrote: Hi R!😊 Thanks for sharing your routine with me! Based on what you’ve mentioned, let’s add a few tips to really help unlock all the benefits of your device: Skin Prep: Steaming is perfect! For the best results, try a steamy shower for 10 minutes, as the extra heat can help open your pores. Blackhead Nozzle: For blackhead-prone areas like your nose and chin, use the small, round nozzle to focus on those areas. Metallic Nozzle: This one’s designed for sensitive skin and full-face use. Just make sure to keep it moving over your skin for a gentler treatment and avoid pimples. Post-Treatment: Rinse with cold water to close your pores, then apply a moisturizer to lock in hydration. We’ve also extended your guarantee to 180 days, so you’ll have more time to try these adjustments! And, if you’re happy with the results, we’d love to thank you with a free product of your choice. 😊 Check out our quick video guide Your satisfaction is our priority, so let’s keep in touch as you try this out, and I’ll be here if you need anything else. Enjoy your journey to glowing skin! On Wed, Nov 13, 2024, at 03:55 AM, R. wrote: 1.) How did you prepare your skin before using the device? Steam 2.) Which nozzle did you use? All of them. If possible, could you send a photo of the nozzle(s)? I have the 4 nozzles you sent me. On Mon, Nov 11, 2024, at 05:15 PM, R. wrote: How did you prepare your skin before using the device? Steamed my face. 2.) Which nozzle did you use? All of them. If possible, could you send a photo of the nozzle(s)? No On Mon, Nov 11, 2024, at 04:54 PM, Luxury wrote: Hi R, I understand you’re considering a return, and I truly appreciate the opportunity to address any concerns you may have. Your satisfaction is important, and I’m here to ensure you get the results you’re hoping for. To better assist you, could you share what aspects of your order didn’t meet your expectations? I’d also like to ask a few questions to help us find the best solution: 1.) How did you prepare your skin before using the device? 2.) Which nozzle did you use? If possible, could you send a photo of the nozzle(s)? Your feedback is essential to us, and we’re eager to explore ways to improve your experience. I look forward to hearing from you and working together to resolve this. Best regards, Josh - Customer Care Support, Luxury Confidence On Sat, Nov 09, 2024, at 08:18 AM, Luxury wrote: Hi R, Just a quick note - our office will be closed for the weekend. We'll be back to assist you first thing Monday morning. Rest assured, we'll respond to all messages promptly when we return! 💫 On Fri, Nov 08, 2024, at 10:36 PM, R. wrote: Hello, I'd like to return this product. I don't find that it is good for removal of blackheads on my nose, which is the reason for the purchase. Thank you.

Although I could see the gunk that this got out of my pores, the most dissapointing thing about this product is the battery, it can't hold its charge for a day while turned off the whole time! I have charged it overnight, turn off in the morning, and by the time I want to use it in the evening after my shower, it's completely dead. Had so much potential and promised so much, to be let down by not being able to use it.

Not happy with the advertising. Very misleading. Also there is no page at the end that gives you the total for what you’re paying for and I thought I was going to be spending $100 on what I had ordered and when I check my bank statement it had said $293. Whether this product works or not their marketing was not very honest which is why I do not recommend this unless your willing to just give them your money and price does not matter to you.

Marketing/Buying experience seems very deceptive and unethical. After submitting your payment information and selecting purchase you're prompted with a "Your order is not complete! You must watch the video for your order to be completed" video. During this video, they use high pressure sales phrases like "your order will be packed in 15 minutes so you must decide now!" This video takes about 15 minutes to complete. Meanwhile, I'd already received notification that my order was completed. They say you will receive a shipping/tracking notification within 72 hours (wait, I thought my order was being packed in 15 minutes?). You do receive a tracking number, but they don't actually ship your item. It's just a notification they have printed a shipping label. Several days have gone by and my order has not shipped. I was very put off by all the high pressure, half truth marketing tactics used by this company. Be up front about your process. Just say "this offer is only good at checkout" - "Your order will ship within X amount of days" Or "We have no idea when your order will ship because we may or may not have product in stock or when we'll have time to drop it off or have it picked up"

The machine works great really like it but I order the seed-weed product is been over a month and I haven’t got it $234 purchase