At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Luxury Confidence (luxuryconfidence.com) has 789 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
luxuryconfidence.com
Website
luxuryconfidence.com
Category
IT & Communication
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Aga was very professional and friendly on the phone when helping me with my order for for Luxury Confidence Nozzles and filters.
Response from Luxury ConfidenceSep 3, 2025
Hi Jean,
Thank you so much for your wonderful 5-star review! 🌟
We're thrilled to hear that Aga was professional and friendly while assisting you with your order. Your kind words mean a lot to us and truly motivate our team to keep delivering the best service possible.
We appreciate your support and look forward to serving you again!
— The Luxury Confidence Team 🚀
TA
Tabitha A.
Poor website, poor quality, poor service
Product turned up rather quickly, but it is very cheaply made. Sure it works, as good as a $20 one, but you have to get filters for it which I have no idea how because their website is so awful to use.
Why did I buy it? I got it for my partner as a gift, I thought it would help his acne.
It’s useless for acne.
When I contacted the company and said it doesn’t work like your website says it will, they were very blunt in saying can only return if unopened - what a crock!
So it took a PayPal dispute to get a proper response, and an offer of 70% refund, like much of these terrible Chinese companies offer. I decided to take that offer, because it seems barely ok for skin cleaning, not acne, and maybe it will serve some purpose down the track… cleaning a keyboard? I can’t use it for a long while, as I’ve had facial surgery and I tried just a little test and it was painful with the nerve sensitivity. So do consider things like that. That part is not their fault.
What annoyed me was the poor customer service until disputed.
Find one that’s not online, see what extras it comes with, because this one is cheaply done.
Response from Luxury ConfidenceAug 29, 2025
Hi Tabitha,
Thank you for taking the time to share your feedback — we always appreciate hearing from our customers, and your insights are valued.
While we understand the product didn’t meet your expectations, we’d like to provide some clarification that may also be helpful to others. For hygienic reasons, we do not accept returns on used or opened items. This is a standard practice across the personal care industry to ensure the health and safety of all customers.
We offer a 14-day return policy for customers who choose not to use the product, as well as a 2-year warranty covering any functional issues. Our refund and warranty policies are clearly presented during checkout and are easily accessible on our website. We believe informed customers are the best customers—there’s nothing hidden in fine print, because transparency is part of our core values.
In this particular case, although the situation fell outside of our return policy, we still issued a partial refund as a gesture of our commitment to customer satisfaction. We hope you see this as a sincere effort to provide a fair resolution to support you.
We understand that learning to use a new product can come with questions, especially when expectations vary. Many of our customers have seen excellent results by consistently following the usage guidelines and exploring the resources we provide—such as instructional videos, filter guidance, and direct support from our customer service team.
Thousands of users have successfully incorporated this product into their skincare routines. Of course, results can vary depending on usage habits, consistency, and individual skin types.
We always encourage reaching out to our support team with any questions or concerns before drawing conclusions—we’re here to help and ensure you get the most from your experience.
If there’s anything further we can assist you with, we’d be happy to help.
— The Luxury Confidence Team 🚀
AR
Alexandra R.
False advertising - pricing in USD for Australian Facebook ads
Advertised on Facebook (I'm in Australia) and nowhere does is mention the prices are in USD. I have contacted them to cancel my order via email and am waiting to hear back. I am leaving this review now because people outside the US need to know and they need to rectify this ASAP. It increased the purchase price by over 50% for me, which I cannot afford. I look forward to my order being cancelled, the charges being reversed, and the company updating their advertising so the pricing is correct for the country seeing the advert.
Edited to add (20/07/2025): they have now cancelled and refunded my order but they tried to tell me they couldn't because it had already been processed, it wasn't until I advised I would contact the ACCC (Australian Competition and Consumer Commission) and my credit card company to reverse the charges that they cancelled my order. I would not trust this company, anywhere outside of the US the prices are falsely advertised and they tell you they won't refund the order (until you push the issue) even after admitting fault, which I have in writing.
Response from Luxury ConfidenceJul 26, 2025
Hi Alexandra,
Thank you for sharing your thoughts. We value all feedback and are always looking for ways to enhance the customer experience.
Our product pricing is listed in USD, as we serve customers worldwide from a centralized platform. We understand this may occasionally lead to confusion based on where an ad is viewed.
We’re glad your order has been resolved and truly appreciate your communication throughout the process. Your feedback plays an important role in helping us improve.
We’d love the opportunity to provide a better experience. As a gesture of appreciation, we’d be happy to offer you a [30% discount or complimentary item] on your next order, should you wish to try our products again in the future.
Thank you once again for the opportunity to grow and serve you better.
— The Luxury Confidence Team 🚀
MW
Melody W.
Your video scam is pathetic!!
Your video scam is pathetic!!! You steal people's money by threatening them to watch your STUPID ASS video, then ship them 2 products!! You are pathetic and I hope karma kicks your sorry scamming ass!
Response from Luxury ConfidenceJul 10, 2025
Hi Melody,
This is Aga, Head of Customer Experience at Luxury Confidence.
I can see that you’re very upset, and I want you to know your feedback is taken seriously. While I understand that you’re frustrated, I truly believe it’s always better to resolve concerns with civility and professionalism, especially when our goal is to help.
We never intend to mislead or cause confusion. Our guided video is designed to support customers in getting the best results, and we aim to make all steps and offers during checkout as clear as possible. If you received additional products or feel something was unclear, I’m more than willing to personally look into your order and make things right.
If you still have any questions or need supporting documentation, feel free to send an email to [email protected] or give me a call directly at +1 (302) 803-5226.
We’ve also sent you a follow-up email—please take a moment to check your inbox. We hope you’ll see it as a goodwill gesture and part of our effort to make things right.
Your experience matters, and I truly hope we can resolve this in a respectful, positive way.
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226 ext. #004
CA
Camden
UNHONEST COMPANY
Terrible service ESPECIALLY a major grey area in terms of a “warrenty policy”. After a year of occasional use on my wife, they dare repetitively tell us “ as part of our warranty policy, we do require a short video showing the issue with the device. This is a necessary step to document the problem and file a replacement request with our logistics team”
Mind you, 2 representatives have already approved of our replacement due to us providing them with the email used for purchase & our order number(like they asked). So we disposed of the non-working blackhead remover(wasn’t charging) because we already offered to return it in hopes of an exchange but they said it “wasn’t necessary”. I would advise to be weary when working with this company’s customer service. Very unreliable.
Also! We asked for a courtesy since this was our very first purchase not to mention we initially also bought the “deal” they had which included about 12 pieces of the replacement & the cream cleanser. They still repeated their statements oriented around “video” proof being required which im sure they will try to update their policy after this but I already took screenshots/recordings of what it actually says.
UPDATE: So if you’re reading this part of the review you’ve seen how poorly they are able to deal with customers request even though they say they will do exactly what is being requested. So they have emailed me and requested this review is either updated or deleted then they will resend the product. So here is the update. Y’all too can get replacement, they are willing to work with thier customers as long as you do your end of the bargain. 🤣
UPDATE:After days of awaiting shipment of the item, they have sent this message repeatedly
“ Your replacement has already been processed and forwarded to our fulfillment team, and we have requested expedited delivery. I’ll send over the tracking details as soon as they become available.
If you’ve had a chance to consider updating or removing your review in the meantime, we would be truly grateful — your support really makes a difference for our small business.
Please confirm whether it has already been removed, so I can use this as proof when I update the Product Team”
Then we responded with “ Thank you for the update. We will definitely update the review upon our hopefully timely receiving of the replacement.”
But all they seem to think is that we should remove our review before they actually resolve customer/client care so we decided to abstain from their failed attempt at seemingly blackmailing us & told them to keep their business, yet they said they’ll send us to their expert team which will respond in 48hrs.
BE WEARY WHEN DOING BUSINESS WITH THIS COMPANY.
Response from Luxury ConfidenceJul 10, 2025
Hi Camden,
This is Aga, the Head of Customer Experience at Luxury Confidence.
Thank you for sharing your experience with us. I truly understand the frustration you’ve encountered regarding our warranty process and communication. It’s incredibly important to us that our customers feel supported and confident when seeking a replacement.
To clarify, our warranty typically requires a short video demonstrating the issue to help our product team approve replacements efficiently. However, I recognize that your case involved prior approval and disposal of the device, which complicates the usual process.
That said, we value your loyalty, especially as this was your first purchase with us, and part of a bundled deal. We want to make this right. If you could please reach out directly with your order details, I will personally review your case and offer either a replacement or a credit, whichever best supports you.
You can contact me at [email protected] or call me directly at +1 (302) 803-5226, extension #004. I’m available from 2 p.m. to 10 p.m. EST and am committed to ensuring a smooth and positive resolution for you.
Thank you again for your patience and for allowing us to make this right. Your feedback is invaluable.
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226 ext. #004
LS
Laura S.
Customer Service Representative
The customer service representative I dealt with was amazing and deserves 5 stars. They helped me and kept me informed throughout my whole refund process.The company on the other hand deserves no stars. The falsely advertised their products and their refund policy. Their promotional material indicates you have a 30 day money back guarantee. You do not get 30 days, you get 14. And to boot, you can only get a refund if you have not taken the plastic wrap off the product(s). Mind you, they send out some of their products not in plastic wrap. In my opinion this is so they can deny or lessen your refund amount. Feels like a scam. I would not recommend this company to anyone. NOTE to the company, the only reason I gave 4 stars was due to your customer service representative that handled my refund. The 4 stars are for them not your company.
Response from Luxury ConfidenceJun 14, 2025
Hi Laura,
Thank you for sharing your experience with us. We truly appreciate your kind words about the customer service representative who assisted you—they’ll be recognized for their excellent support.
To clarify, our refund policy allows for the return of sealed items within 14 days of the delivery date if the product remains sealed or unopened. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products.
Additionally, we offer a 2-year warranty on our devices—if your device stops working within that period, we’re happy to provide a free replacement. These details are clearly outlined on our website and during the checkout process.
We value transparency and customer satisfaction, and your feedback helps us continue to improve. 😊 🙌
— The Luxury Confidence Team 🚀
KB
Ket B.
Awesome experience
They were quick in getting back with me and even followed up when I had forgotten to respond! They also went out of their way to make sure my experience was a good one. Very very happy and thank you again!
Response from Luxury ConfidenceMay 24, 2025
Hi Ket,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us. It was truly our pleasure to assist you, and we’re always here to help whenever you need. Your kind words mean a lot, and we’re so glad you’re happy with the service. 😊 🙌
— The Luxury Confidence Team 🚀
MG
Marjorie Green M.
Customer Service
My experience with the team member was excellent. Communication was quick and the issue I had was rectified within a couple of days. Thank you very much for the excellent service provided.
Response from Luxury ConfidenceMay 21, 2025
Hi Marjorie,
We're absolutely thrilled to hear that your experience with our team was excellent. Knowing that we could resolve your issue quickly and communicate effectively really means the world to us. 💬✨
Your kind words put a big smile on our faces 😊—thank you for your trust and support! ❤️🙌.
— The Luxury Confidence Team 🚀
