SK
I tried this product twice as directed…
I tried this product twice as directed but ended up without any blackhead removal. Even on the lowest setting, it broke the capillaries in my face. When I went to inquire about refunds they said I could not return it as it had been opened and used. How can you know if a product is worth it if you aren’t allowed to try it? Do not buy this product. Its does not work. It is not worth the money.
Response from Luxury ConfidenceMar 16, 2025
March 15, 2025 Hi SK, We appreciate you sharing your experience. Our goal is to ensure all customers feel well-supported, and we take your concerns seriously. To clarify, our refund policy allows returns of sealed items within 14 days of the delivery date if the customer decides not to use them. Additionally, we offer a 2-year warranty—if your device stops working within that period, we’ll provide a free replacement. Our refund policy is clearly outlined on our website. While your experience may differ from what we typically expect and from other customer experiences, the results you encountered could be due to improper skin preparation or incorrect nozzle and intensity settings for your skin type. Proper use is essential for optimal results, and we’d love to offer personalized guidance to help you achieve the full benefits of the device. To resolve this matter efficiently, please provide the required details so we can locate your account and assist you further. You can reach us at [email protected]. We are fully committed to working with you privately and ensuring a satisfactory resolution. Once we receive the requested information, we will promptly review your case and take the necessary steps to address your concern. We remain dedicated to resolving this issue with you. Please respond at your earliest convenience so we can assist you accordingly. 😊✨ == April 12, 2025 Hello SK, This is Aga, the Head of Customer Experience at Luxury Confidence. We completely understand your concerns regarding the product and the refund process. Please know that we are committed to ensuring a smooth experience. Our goal is to make the refund process as simple and straightforward as possible for you. If you’d like to proceed with a refund, please provide your order details so I can review the request and ensure the next steps are clear and efficient. Feel free to reach out via email at [email protected] or give me a call at +1 302 803 5226, extension #004. I am available from 2 p.m. EST to 10 p.m. EST. I would appreciate your cooperation, and I am here to assist you further to ensure your satisfaction. 💕✨ Best regards, Aga Head of Customer Experience Luxury Confidence