LutherReviews of luthersales.com

Response from LutherDec 26, 2019

Hi Tammy, I wanted to circle back and let you know that we really do our best to communicate our basic guidelines related to credit approval. Many of your comments are addressed under the common questions link which can be found on our home page. I have included the link below for your convenience. http://luthersales.com/cp-common-questions.html#qualify Thank you again for your feedback. Eric

Response from LutherDec 13, 2019

Hi Cassandra, Let me start by apologizing for your frustrating experience. Please understand that LutherSales.com was only acquired in Oct, 2019 not even 6-weeks ago. We have a long list of exciting initiatives including our long standing commitment to transparency. While we have not gotten through our long list, I am happy to say that Trustpilot was among our first initiatives designed to give existing clients, potential clients, applicants and casual shoppers a platform to be heard. While we understand that this raises the stakes for us, be assured we could not be any more excited about the possibility to earn your business and thousands of others as we improve the customer experience. I'm hopeful you will check back with us over time to see the improvements. While these initiatives are ongoing, I would expect that this time next year, you will see a huge difference in the functionality, aesthetics and the open and honest dialogue. Thank you for your honest feedback and please know, we will continue to work hard to provide an experience that everyone can enjoy. Happy Holidays Eric

Response from LutherDec 13, 2019

Hi Stacey, Thank you very much for kind remarks. We continue to work hard to build a culture where our clients are treated like family. I'm always appreciative when old customers like yourself share their experience. Wishing you and your family Happy Holidays Eric

Response from LutherDec 13, 2019

Thank you Teresa for your kind remarks. We really do work hard to ensure the very best client experience. Happy Holidays Eric

Response from LutherDec 12, 2019

Hi Thaitia, I am so sorry for the delay and understand your frustration. Unfortunately furniture production can extend lead times beyond our best guess estimates. While this is not something that typically happens, as you can see it does happen and for that we say we are sorry. Please know we are doing all we can to push the factory along but in the end it's a production issue. Feel free to call into the office anytime for a more detailed explanation. Happy Holidays Eric

Response from LutherDec 12, 2019

Thank you Naquetha. I am so happy to hear your kind remarks. Eric