Robert
Almost 5 stars in my opinion, but...
I rated my experience 4 stars only because of the shipping part. It would be better for the customer to a say in the shipping stage in terms of instructions the first time. Both of my packages were signature required / end of day deliveries. I work graveyard shift and stayed up until 6pm each time. The first one , package was left behind door pillar "driver didn't get a signature from me". Second one was the iPad, and I even stood outside and caught this one coming up and signed for it. No one likes a missed delivery then calling or entering instructions online for the "next attempt" when it could be avoided by allowing us some say in the shipping process. To just ship and email us our tracking number with the rest being our problem, is just an inconvenience. This is for those of us who work and sleep during the expected delivery time.
Response from LutherDec 23, 2019
Thank you Robert for your great feedback. Please know this is all part of our new initiatives as we get ready to build out a new and robust LutherSales.com. We definitely recognize that our clients would benefit from real time live tracking. We ask for your patience but feel confident that by this time next year we will integrate with all the major shippers. Happy Holidays Eric