LutherReviews of luthersales.com

Response from LutherApr 26, 2022

Thank you Jaime for your kind remarks. We appreciate your business and the trust you placed in us. We certainly appreciate your 4-star review but our team would love to know how they could have offered you better service to garner a 5-star review. We really do care about providing our clients with a world class customer service experience. Thank you for sharing your experience for others to see. Warmest regards, Eric Eric D Glickstein President

Response from LutherMar 18, 2022

Thank you for sharing your experience and for acknowledging Laurent's exceptional service. Our team works extremely hard to delivery a world class service experience. I do want you to know that your comments are very fair and that we actually picked up a breakdown specific to your order. Typically you should have received an email from us letting you know in advance when your package was arriving. I went on to see that we failed to do that......as we speak my team under the supervision of our purchasing manager is holding a training session to ensure we learn from your experience. We appreciate your review and want you to know we do listen to your comments and view our client comments as a learning opportunity. We may not be perfect but you have my promise that we work hard every day to be perfect! Thank you for your business and we do hope we will have another opportunity to serve you again in the future. Warmest regards, Eric Eric D Glickstein President

Response from LutherJan 11, 2022

Thank you Tiffany for sharing your experience for others to see. Lance does a great job for us and it's mighty kind of you to acknowledge his A+ performance. We appreciate your 4-star review and by all means please let us know how our service levels could reach 5-stars. We are committed to providing our clients with a world class service experience. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherJan 11, 2022

Thank you Charlene and sorry for the mix up. Be assured we take every review very seriously as your comments are a learning opportunity for us. Your business over the years is exactly why we put such a premium on service. There is nothing more valuable to us than our clients. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherDec 15, 2021

Good morning, Deanna Thank you for your kind review and my apologies for the late response. Please know we appreciate your business and be assured we take these reviews very seriously. The company is investing lots of money in its technology infrastructure and among the priorities is shortening our sales cycle while maintaining our practices of responsible purchasing. Your comments reinforce that we are moving in the right direction. Thank you for sharing. Happy Holidays, Eric Eric D Glickstein President

Response from LutherNov 3, 2021

Thank you Sharon, we hate hiccups and appreciate the generosity of your review. Please know your business is appreciated as is your willingness to share your experience for others to see. Wishing you well, stay safe. Eric Eric D Glickstein President