LutherReviews of luthersales.com

Response from LutherMay 19, 2020

Hi Kim Let me start by thanking you for your business over the years. Please know we do not take our clients for granted and appreciate the trust you place in us. We do apologize for your frustration and we are not one to make excuses. We actually love Trust Pilot for that reason as it gives all of our clients a platform to share their experience and most importantly it holds us accountable to our most important assets; our customer! However in this case, I must admit that COVID 19 has really created stress points on our supply chain. There is good news in that I hear you are moving and we finally got delivery scheduled for your new home! I trust you will enjoy your new furniture and look forward to earning your trust again in the future. Wishing you well, stay safe Eric

Response from LutherMay 13, 2020

HI Colleen We apologize for the delay and want you to know that we have been tracking the production delays. Unfortunately, COVID-19,has had an impact on the entire supply chain. Please know we are doing all we can to move things along and we ask for your patience and understanding as we work our way through the Pandemic. You can expect an update separately from our operations manager later today or tomorrow. In the interim, I am always available offline and happy to address your concerns. Be assured you are important to us and we really are doing all we can within our own limitations to expedite your order. Wishing you well, stay safe. Eric Eric Glickstein President

Response from LutherMay 13, 2020

Thank you Kimberly for an outstanding review. Kerry does a fantastic job for us. We really appreciate your willingness to share the details of your experience. Wishing you and your family well, stay safe! Eric

Response from LutherMay 6, 2020

Thank you Andre for a wonderful 5-star review. Our team works so hard to deliver the very best in customer service. Most amazing to me is that our entire staff has been working from home since the 3rd week of March and here we are May 6, 2020 and our service level has not missed a beat. As a New York based company with HQ's in Long Island, I could not be prouder of our team and for you our customer for the opportunity and trust you place in us with every transaction. Wishing you well, Eric Eric Glickstein President

Response from LutherMay 6, 2020

Hi Yanira, Thank you very much Yanira for your generous 5-star review. They never get old. You wouldn't know it but our entire team has been working from home since late March, 2020 as a result of COVID-19. We are based out of Long Island NY so it might not be until June sometime before we all get to see one another back in our offices. We are so proud of our team who takes these reviews to heart. Nothing has stood in their way of there relentless commitment to serve you, the customer. Please know, we appreciate the trust you place in us with each and every order and look forward to serving you again in the future. Wishing you well, Eric Eric Glickstein President

Response from LutherApr 30, 2020

Thank you Cheryl. We really appreciate and thank you for this great 5-star review. Our team works very hard to be helpful, courteous and professional. I am glad we met and maybe even exceeded your expectations. Wishing you and your family good health. Stay safe, Eric

Response from LutherApr 30, 2020

Hi Glynda, Kerry is our league leader in fabulous 5-star reviews. Her passion to serve her clients is like nothing I have ever seen before. I have been with Luther for 27-years and can tell you we are lucky to have her..... Thank you for your amazing review! Stay safe Eric

Response from LutherApr 30, 2020

Thank you Patricia, we really appreciate the 5-star review and look forward to helping you plan your next vacation. We are all going to need a vacation when we get through COVID-19 Stay safe Eric