Shirley
Ordered furniture in March still do not…
Ordered furniture in March still do not have it today June 15. Was told repeatedly by several people at company several different dates for delivery to no avail. Overall customer service was horrible my experience with the company has been frustrating and I will not be a repeat customer again
Response from LutherJun 16, 2020
Shirley, You have every right to be frustrated. We certainly have not met your expectations and for that please accept our apology. I typically do not believe in excuses as in the end its all about results but I must admit that this COVID-19 has really impacted the entire supply chain. I assure you that the supply chain challenges are not specific to LutherSales but to the furniture industry in general. As production was halted for up to 3-months overseas business continued for many online sellers including us. The factories all insisted they would catch up but unfortunately they have not resulting in a big backlog. To make matters worse many of the commitments we are given end up being revised resulting in further production delays. In spite of it all you have been unbelievably patient and for that I say thank. I do understand we finally have you scheduled. After you receive delivery, kindly reach back out to me offline and be assured we will have something to offer you to try and make it right. I'm hopeful that in spite of your comments indicating that you will not consider us again in the future that you might reconsider at a later time. If not I certainly understand and again offer my sincerest apologies. Wishing you well, stay safe! Eric Eric D Glickstein President