Christian J.
Excellent Customer Service
I ordered my bedroom set end of May 2020. Due to COVID, shipment was delayed significantly. I have been a customer with Luther Sales for over 5 years and never experienced a delay, but with the pandemic, lots of things have changed. Kenton was AMAZING! He answered EVERY email I sent him promptly and professionally. He was extremely patient and understanding, even during my times of frustration. I truly appreciated his attention to me (the customer) and his commitment to Luther Sales. He is a model employee.
Response from LutherAug 10, 2020
Thank you Christian. There is so much I love about your review beyond the 5-stars; which by the way is amazing. First off, your willingness to judge us on our service and the things we can control is awesome. Your acknowledgement of Kenton is also extraordinary. I even love how you share the frustration you experienced but yet were understanding of the impact of COVID. We are lucky to have you as a client and hope we can continue to earn your trust. I'm hopeful you will consider passing on Kenton's name to your friends, family and co-workers! Wishing you well, stay safe! Eric Eric D Glickstein President