LutherReviews of luthersales.com

Wonderful rep and items ordered and received with no problem.

Great helpful

Just an update on my sectional experience and the Covid excuse, as well as a tropical storm excuse, and many many others. I email EVERYTHING. I do this to have a track and written correspondence so that nothing can be disputed. While I appreciate the president's feedback about my awful experience, here is what I will say.... After being so extremely disappointed, being told many different things and having the delay blamed on everything from Covid, to tropical storms, to bad cell phone reception, to you name it, I asked for a refund. I got an email from one person saying it had shipped so I couldn't get a refund. I then emailed my rep Kerry, who never replied. Not until I left my first bad review on this website. Then I got phone calls, an emails... all sorts of replies. She said I could get a refund and that it hadn't shipped. Later I was then told because it shipped I had to pay a restocking fee.. Now wait, it shipped, it didn't ship. My head is spinning and I can't keep up. What I can do President of this company, is show you 6 MONTHS WORTH OF EMAILS of misinformation by your staff!! The final email saying it probably WONT SHIP TIL OCTOBER, NOVEMBER, MAYBE DECEMBER!! Now, being so frustrated and angry, I asked for a refund. The restocking fee was waived because it was no fault of mine, keeping in mind-NOTHING HAS SHIPPED, but thank you so much for not charging me a restocking fee! I said in an email, I found another sectional here near me, in stock, delivering 1-2 days, refund my money asap. Your company, on wanting customer satisfaction, knows how angry I am, and what do you do? YOU MAIL A CHECK!!!! I emailed and said, just so I understand, you're saying you placed a $1200 in the regular mail? So, there is no tracking information, nothing to sign for? Yeah, no reply to that email. You have my card info and all of my bank info. This is how you took your money. Yet, a hugely dissatisfied customer and you choose to fix this by placing my refund in the mail? 5 days have gone by and I have to receive it. No worries, mail from your state to mine takes between 3-5 days, and if you'd like to throw the ole Covid excuse in there I'll give you an additional 3 days. No worries about me returning, I actually used you all 7 years ago when I got divorced and purchased my sofa and loveseat. That was much smoother and my sales guy was great! I imagine, that you probably mailed me a check because the amount you are refunding is going to be different than what I paid. In which case, I have something in store for that as well. I have been waiting on this since I knew it would be the tactic you all would use. I have printed all the transactions that were paid to your company. I highly doubt the check has even been mailed, so, my suggestion is to expedite this refund and for you all to never send a check in the mail. My other suggestion, is to not sale furniture. Clearly you all are not good communicators and have zero idea what is going on with the furniture and do a good job at blaming everyone else and the weather. Just stop selling furniture.

I have been a LutherSales customer a little over 10 years. They are wonderful and thoughtful and have taken great care of me and my family's needs for years. Special shout out to Laurie. My last order, some items were missing and they were a special order so i thought nothing of it being late in the state of things that we are in. But , after awhile i called to see whats the status was.. Long story short, Laurie worked hard to find out what happened...because they said they delivered everything.... only to find out the items had been sitting on the delivery company's loading dock the whole time. Thank you!!!! Laurie for your extra effort for me. Its Greatly Appreciated Excellent Customer Service

The reason for my bad review is not because of my sales person because he was wonderful. My bad experience was with the agent that called me to go over my purchase and verification and the person that sent emails about delivery updates. An agent called my to verify my information and purchase and also to go over info about a free TV promotion for the month. I was told by the agent that the TV was an Insignia Smart TV that I would receive after the delivery of my merchandise. I received a regular RCA and I emailed that lady that initially sent me the updates to find out if I was sent an RCA regular tv because they ran out of smart tv's and was very rudely told that I received that television that was on my invoice and also that I was never told anything about the brand or model over the phone. I didn't realize that the person that emailed me was not the same person that I spoke with over the phone earlier. My complaint is that I really do not appreciate being called a liar about something that was told to me. I didn't even know that Insignia was ever a brand of Smart TV and it was bad business and unprofessional to tell the customer about an item that they are to receive and this not being the case.

I chose luthersales.com because it was the only organization that gave me a chance to purchase an item using their credit system. I purchased a MacBook Air 13” Laptop. I was quite nervous and finicky in the beginning process of ordering my new laptop. I questioned if this company was legit as it was a process getting my item. I make payments thru payroll deductions and it was confusing as it said something else on the website. I guess I qualified in other ways. Yet, the emails I received initially was a bit sketchy and didn’t know what to think as all it stated was I qualified for a 1500 credit with no explanation at all or even introduction on what it entails. I kept on guessing, assuming and reading the website on how it works. Yet I still had my doubts. Then finally the Sales Agent Kenton Cornwall simply explained everything in simple terms. I still had my doubts as once my laptop was ordered and they received their first two payments nothing happened or no way of knowing besides the FAQ section what step my order was in. Was it ordered? Was it shipped? Where is the laptop? I kept in contact with Kenton and he assured me that this website is no scam. I took a leap of faith. I started to get scared that if it was a scam their would be difficulty getting a refund as the payment is not made by my bank and so their would be no way to dispute it if nothing happened with my order. But with Kenton‘s assurance I kept on hoping for the best. Realistically, the process is a mess. It took two weeks for it to be ordered then shipped to me. I received another sketchy email with just the tracking number. Their was no formality in the emails and it gave me this sense of sketchiness that didn’t give me no comfort at all. I was like thinking is this even for real?? Will I ever get my laptop or was it all false hope? Long story short I did receive my laptop and it is amazing. It shipped in a nice sturdy box and all my doubt, confusion and worry was all smashed. I got what I wanted and I’m quite happy with it. Thank you LutherSales. Honestly, I think that their are problems in the system and the website during the initial process and ordering. The website looks dated and needs some improvement and the customer service via email needs work as it didn’t seem professional at all. But they were quick in responding so that is a plus. So my entire experience was a little nerve racking but I do recommend this website to my friends if they qualify.

Quick service and the team is very helpful. Process is easy.

Kerri is an amazing salesperson. She is eager to assist. I am a new customer, but I feel like a family.