Jill G.
I was never contacted regarding application
I am searching for a stackable washer and dryer and was looking for available financing. My credit is not great but I'm working on improving it. I came across luthersales website, found a set and did the quick 3 minute application. They openly state they help people with poor credit. What really upset me was the lack of communication from them. No one called, I received no letter, nothing. I've read the reviews talking about how great the customer service is but now I wonder if that is just for the customers that have excellent credit. **Eric - in response to your reply, first of all thank you for answering so quickly. I did this application well over a month ago so the assumption that the holiday weekend is causing a delay in response really isn't feasible. I should've given a timeline in my review. I picked what I was hoping for and chose the payment plan and did the application. Luther Sales pulled my credit report and the next thing I knew my cart had been emptied and I waited for a response, which never came. Not even in the junk mail box.
Response from LutherSep 8, 2020
Hi Jill, Please accept my apologies for any frustration we may have caused to you. Be assured it has absolutely nothing to do with good or bad credit. There are several possibilities. For starters a reply may have been sent to you and is sitting in your junk email or clutter box. While that may not be the case it is also possible that the holiday weekend has caused a delay till our credit department returns on Tuesday. I can tell you that we are hard at work building out a new platform that will very much improve the overall experience. Automated responsiveness is part of that development. We are also adding lenders to our platform designed to approve more applicants if not through our own in house program through other instant credit solutions from 3rd party providers that we have strategically partnered with. We expect to have one of those partners in place later this month. If for any reason, we were not able to get you approved through our own in home solution, be sure to check back with us regarding an alternative solution. Again my apologies and be assured it is our goal to delivery a solution to include as many applicants as possible. Wishing you well, stay safe! PS Jill please know upon receiving your edited review I have pushed this to our operations area who I have tasked with getting us some clarity. Feel free to reach out to our credit department later this afternoon Eric Eric D Glickstein President