LutherReviews of luthersales.com

Response from LutherOct 14, 2020

Hi Nicole, Please accept my personal apologies for any frustration caused to you. Be assured I have already spoken to our Operations Manager who was quite familiar with your file. Please know we are working diligently with the factory to make things right. I would welcome the opportunity to speak with you offline to reassure you of all the steps we have taken and will continue to take to ensure this matter gets resolved to your satisfaction. I'm hopeful that provided we make right by you that we will be able to earn your trust again in the future. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherOct 11, 2020

Hi Jessica, Thank you for your great remarks and your 4-star review. Of course, as a business that is all about providing world class service, please let us know how we could have done better. Don't get me wrong 4-stars is great and we'll take it but 5-stars is better and always our objective. Be assured we will continue to work hard and be better to ensure a 5-star experience in the future. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherOct 11, 2020

Hi Melanie, Please accept our apologies for the delay in your delivery. I would welcome the opportunity to talk with you offline to see if there is anything we could have and can do better to accelerate the delivery timeline. We are not one to make excuses and accept full responsibility however, please know that COVID has had a tremendous impact on the entire supply chain. The combination of work shortages & excess consumer demand has left the supply chain with less product than needed. Shipping logistics has added to those challenges as items are taking longer to clear customs as well as moving freight from point A to point B is also extending the lead times. The situation is dynamic and often results in lead times changing from week to week. Thank you for understanding and we do hope we will have the opportunity to earn your business in the future under more normal times. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherOct 11, 2020

Please accept our apologies as this is very atypical of our normal service levels. We take exceptional pride in exceeding client expectations and clearly we failed on this occasion. Please know, I would welcome the opportunity to speak with you offline to learn more and see where things broke down. I'm hopeful that this isolated incident will not impact the confidence levels you placed in choosing LutherSales.com Thank you for your honest and candid feedback and be assured we will go back to the classroom and see how we could have done better. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherOct 11, 2020

Thank you Ms White for such an in depth review. Given the delays, please know we appreciate the 4-star review as well as your understanding of the cause of those delays. We are in difficult times and are fortunate to have clients like yourself who are empathetic to the challenges we are facing as a result of COVID. I'm hopeful that in the future we can earn 5-stars from and be assured we will work to do just that! Thank you again for your business and loyalty over the years! Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherOct 7, 2020

Thank you Rosalind for your business over the years and for acknowledging Kenton. He does a tremendous job for us and has been an essential member of our team for over 12+ years. We are fortunate to have him! I was looking over your account history and without sharing my age......lol....all I can say is I have gone from dark brown hair to gray hair since your initial purchase many years ago. I have enjoyed 27-years here at Luther and lucky to have benefitted from clients like yourself who have shown us so much love and loyalty over the years. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherOct 7, 2020

Thank you Tammy for your kind remarks and outstanding 5-star review. Please know your business is greatly appreciated. Be assured we will continue to work hard to ensure the very best buying experience. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherOct 3, 2020

Hi David, I am sorry to hear that you had a less than great experience with us. This is not what Luther Sales is about. We pride ourselves on our integrity and transparency with our customers. That is a primary reason why Luther Sales has been in business for over 53 years and have earned a 4.6 Trust Score with our clients. Be assured, I will discuss this experience with my management team to see where things broke down and make sure a situation like yours does not repeat itself. We hope we can regain your trust and have an opportunity to do business with you in the future. Wishing you well, stay safe. Eric Eric D Glickstein President