I’ve made several purchases over the years, and I was assign Kerry Franco and she is the absolute best! I tell her what I need... and that’s it... I sign my forms and I get my stuff! I love her! 😍😘
Response from LutherMar 24, 2021
Thank you Catina, we love Kerry too. She is extremely passionate when it comes to servicing her clients. Please know we appreciate your business and be assured we will continue to work hard to earn it again in the future.
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
BR
Bradley
Customer service was great!!
Customer service was great!!
Response from LutherMar 24, 2021
Thank you Bradley for the generous 5-star review and kind remarks. We are lucky to have clients like you who are willing to post their experience on the TP platform for others to see. There's no secret in that clients today want to know who they are doing business with before transacting. Five (5) star reviews with genuine comments go a long way in helping clients make an educated consumer.
Be assured we will continue to work hard to earn your business again in the future.
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
DE
Denise
As always Luther Sales comes through…
As always Luther Sales comes through with my needs.
Response from LutherMar 19, 2021
Hi Denise,
Love the review! Please know we appreciate all reviews especially of the 5-star type! We are very lucky to have clients like you are are willing to share their experience. Your comments are extremely sincere and heartfelt!
Be assured we will continue to work hard on your behalf and look forward to building our relationship together!
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
LK
Latisha K.
Customer service is great and they…
Customer service is great and they helped me throughout the entire process! Definitely recommend!
Response from LutherMar 19, 2021
Awesome review Latisha! Its like having our own spokesperson. We are very fortunate to have clients like who not only recognize the value of great service but who are also willing to share their own experience for the general public to see.
Thank you for your business and kind remarks!
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
AP
Alleen P.
PROUD CUSTOMER
I have been a customer for a few years now and I have nothing to say but positive things about this company. My credit was HORRIBLE when I first bought merchandise for them. Now, with them reporting to the credit bureau, it boosted my credit tremendously. I love the products! Kenton Cornwall is the best sales rep on the planet.
Response from LutherMar 15, 2021
Alleen, we loved your review so much we emailed it to our entire team. Besides your generous 5-star review and genuine comments about Kenton, I especially loved your remarks regarding the impact we had to improving your credit.
We are extremely proud to help our clients build and restore their credit through our commitment to reporting to both Experian & Equifax.
Thank you for taking the time to share your experience along with your warm and heartfelt comments.
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
AP
Angelita P.
Kenton Cornwall was a great sales…
Kenton Cornwall was a great sales representative. He worked with me in one day to make sure I got exactly what I wanted. He shared delivery information which helped me make an informed decision.
He was also very pleasant and professional with me.
Response from LutherMar 15, 2021
Thank you Angelita. Kenton is a true professional. He has been with us for many years and has built a tremendous reputation among his clients. If you scroll through these reviews you will see you are not alone.
Please know we appreciate your business and your willingness to share your experience on TP for others to see. I feel very strongly that clients look to review platforms like TP before they make a buying decision. Your review is extremely compelling!
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
ST
Steven
Terrible customer service. Don't shop here.
I am extremely disappointed in this company. I purchased a bedroom set for my new home on December 11, 2020. It is now March 8, 2021 and I have not received my items. Initially during the ordering process, it was understood that there may be delays, because of COVID. However, after many communications, stating there was a problem with the order, or the warehouse did not have ALL the items, we kept getting told it will be another two weeks. MULTIPLE TIMES. We were even given the opportunity to pick another set. Every set we wanted was on backorder. I have since ordered from another company and my item is out for shipment, scheduled to be delivered tomorrow. Upon my request to cancel the order with Luther Sales, the operations manager goes on to explain that because the order FINALLY has shipped from the vendor to the warehouse, and they are at a loss if I cancel, I am subject to a 15% restocking fee. I get it. Trust me I do. However, this is not my first rodeo, and am very upset that Luther Sales treats it's customers this way. I have made payment for something I do not have. I urge you to STAY AWAY!
Response from LutherMar 15, 2021
Hi Steven,
I am sorry you feel the way you do. Service is so important to us and while we are not perfect, I think our 4.6 Trust Score is evidence that we normally get things right.
Please know that when I read your review last week, I spent some time to learn more about the timeline of events related to your transaction. I tasked our managers with making me smarter and ensuring I understood the timeline of events so that I could respond to your in an educated manner.
Here's what I learned, as per our policies, we disclose our restocking fees of 15% on the order form that clients sign. We also disclose it on our FAQ's. The restocking fee policy is very liberal. We only assess in the case of furniture if you cancel after the merchandise has left the factory.
Even in cases where we assess the restocking fee we offer an incentive to clients to earn it back if they make a subsequent purchase. We do that by applying the amount of the credit balance as a discount against your next purchase not to exceed 15%.
Your frustration regarding the delays as a result of COVID are understandable. We too are frustrated. Unfortunately, these delays are not isolated to Luther they have greatly impacted the Home Furnishings and Appliance industry. The simple fact is demand for both categories is through the roof yet the labor force is greatly reduced. Reduced because these are the kinds of jobs that are at the most risk. Delivery drivers, warehouse people, installers nobody wants those jobs until they get vaccinated. On top of that these are not the highest paying jobs so in many cases people are staying on unemployment where the benefits are significantly higher. In some cases, people are making more money not working.
I understand that this is not your problem however, I feel compelled to share the cause of the events resulting in the excessive delays. Feel free to reach out to me offline and I would be happy to continue the dialogue.
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
LA
Ladrena
The process was quick and easy
The process was quick and easy. From start to finish they keep you in there know and make sure they keep you abreast on your items. I would recommend them to anyone.
Response from LutherMar 15, 2021
Hi Ladrena
Awesome review, thank you very much. We are luck to have clients like you who are willing to share their experience for others to see on the TP platform. Please know we appreciate your business and you can count on us to be there for you in the future.
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
