LutherReviews of luthersales.com

Response from LutherMar 3, 2021

Thank you Jenn this is truly an exceptional review. I have already shared it with Larry and the rest of our team. He was very excited. Please know we appreciate your business and willingness to share your personal service experience. Wishing you well; stay safe. Eric Eric D Glickstein President

Response from LutherFeb 23, 2021

Thank you Deborah, outstanding review. Please know we appreciate your business and willingness to post your kind remarks for others to see. Since 1967, service has been the backbone of our organization. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherFeb 23, 2021

Hi Leslie, Please allow me to start by apologizing for any rudeness you detected on the part of our team. I can only refer you to the hundreds of reviews on our website in telling you that this is very uncharacteristic of our normal service levels and professionalism. Nothing is more important to us than great service as evidence of our outstanding 4.6 Trust Score on Trust Pilot. Be assured your business does matter and we are sorry for your troubles. We make no excuses however the reality is that our delivery agents are contracted labor and perhaps they were responsible for the rudeness you experienced. While less likely it is possible that maybe you caught someone on our team at the wrong time or wrong moment that resulted in you feeling less then special. Unfortunately, I cannot change that other than to apologize if we made you feel less then important. As for your order experience, I understand that you ran into many challenges in your move that resulted in numerous cancellations to your scheduled deliveries. I also understand that on at least 1-ocassion we showed up and you were not home. Our records indicate that only with your consent were we finally able to execute delivery of your patio set by leaving it at your home even though you were not able to be there...... In spite of us being charged by our 3rd party agents for the missed deliveries and late cancellations we never once passed those charges onto you. Luther absorbed hundreds of dollars in added costs and while it was never my intent to make it an issue, I only mention it in response to your comments. While I appreciate the frustration you may have felt from your move and the delays in delivery resulting from supply chain challenges due to COVID, I think we acted generously in not passing along any of the associated costs which as mentioned were in the hundreds of dollars. Again, if we were rude that is on us and is unacceptable. However on the business side of things, I do not see where we acted in appropriately. As for your Living Room set, we never invoiced you. All monies you have been paying have been applied to your account balance towards the outdoor patio set. Again, my apologies for the delay on the living room set but unfortunately this Ashley living room set along with many others have all been impacted by COVID supply chain challenges. We are not here to make excuses however this is the reality that the furniture industry faces. We cannot change what has happened and I have already spoken to our operations team to see how we can learn from this but under the current environment we are doing the very best in dealing with serious supply chain challenges impacting the entire home furnishings industry. Thank you for understanding and please know our entire team is available to speak to you offline. Eric Eric D Glickstein President

Response from LutherFeb 23, 2021

Thank you Jenaro for your business and this very generous and kind 5-star review. Our entire team works very hard on delivering exceptional service; it's refreshing to see clients like yourself willing to share their own experience. Be assured we appreciate you! Wishing you well; stay safe Eric Eric D Glickstein President

Response from LutherFeb 20, 2021

Hi Jeanna Thank you for such an amazing and genuine review. We are lucky to have clients like you that understand the challenges that COVID has created on the entire supply chain. Be assured we are doing our very best to communicate with our clients on a regular basis. Your willingness to post your experience while pointing out our strong commitment levels to communication are much appreciated. Thousands of people rely on TP before they decide where to shop and we are so very grateful for clients like you who are happy to share their customer journey. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherFeb 20, 2021

Fantastic review Robert. We really do appreciate your willingness to post such a compelling reason to use our service. We are lucky to have clients like you. For 50+ years we have made it a point to bring access and opportunity to those who want but may have a hard time finding a way to get that Apple MacBook or high quality room of Furniture. Our trademark of Luxury Made Easy really does speak to the value we bring to the communities and families we serve. Thank you again for raising this on TP. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherFeb 11, 2021

Outstanding Ms Gray, thank you so much for your 5-star review and your compelling review. We appreciate your business. Be assured that we will continue working hard to earn your business. I learned a long time ago the importance of customer satisfaction. We are fortunate to have built a team of selfless individuals who share the same vision. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherFeb 10, 2021

Thank you Terenzo for sharing your experience on TP. We appreciate your business and outstanding 5-star review. Short and sweet, your comments remind all of us of the importance of exceptional service. Be assured we will continue to work hard to earn your business again in the future. Wishing you well, stay safe. Eric Eric D Glickstein President