Luther sales is a great company. I have been dealing with them for years. My salesman Kenton is the best I recommend him for everything. He is very helpful and he doesn't mind inquire in about anything that you ask for. I love the fact that I can pay for my things over. Of time with the option to pay off early without breaking the bank.
Throughout this whole covid-19 ordeal he has answered all my calls and responded to all my emails and got me all the information that I needed. Although it was a delay he was up front and forthcoming with any information that I asked.
Response from LutherApr 3, 2021
Thank you Valerie, please know we appreciate your business and willingness to share your customer experience. So sorry about the delay on delivery as COVID continues to wreak havoc on the supply chain.
Be assured we continue to work hard to address these matters as well as others all designed to provide you our clients the very best shopping experience.
Wishing you well, stay safe.
Eric
Eric D Glickstein
President
JA
Jacque
I have had to wait 11 months to receive…
I have had to wait 11 months to receive my purchase. The delay they say was due to Covid. I will not order anything again from Luther.
Response from LutherApr 2, 2021
Jacque
I am so sorry for the frustration caused to you. We pride ourselves on our customer service as evidence of our 4.6 Trust Score. While not perfect, it supports the fact that we normally get things right. Be assured, we will not be discouraged by your comments and are always motivated to do better.
Your angst regarding the delays because of COVID are understandable. We too are frustrated. The effects of COVID have greatly impacted the furniture industry. The demand for furniture is at an all-time high as more people are working from home. This has caused a strain on the supply chain, labor force and manufacturing as factories shut down. As a result, the industry, overwhelmed with orders has had to find ways to restructure their processes to meet the demand. Regretfully, we have seen order projection dates from factories continually pushed out similar to your experience. While not a perfect system, we simply regurgitate projected delivery times based on information provided to us from the manufacturer. When they push back the date with little notice, we are left to be the bearer of bad news which creates the frustration you have experienced.
We are not making excuses however this is the reality that the furniture industry faces. We cannot change what has happened but continue to try and push back at our suppliers for a better system.
I do think it is worth sharing that my team, who I spoke with since you posted this review tells me that they had offered you the opportunity on multiple occasions to re-select or refund your money. Kenton who handled your account is one of our more experienced representatives. While none of us knew that the multiple delays would push your experience out 11-months, Kenton was making the suggestion of re-selection because of his professional experience that he has gained managing clients through the COVID crisis as related to delivery lead times.
Please do not hesitate to reach out to me offline. While it's not much I would like to apologize in person and let you know we really do care.
Thank you for understanding and we do hope you might reconsider and allow us to earn your business again in the future during better times. I know we can do better!
Wishing you well, Stay safe!
Eric
Eric D Glickstein
President
PA
Patrice
My Luther Sales Pandemic Experience
I've been with Luther Sales for quite some time now and I have always been satisfied with my purchases. My most recent purchases were impacted by the Pandemic and part of my delivery was significantly delayed . I wanted to be upset, to rant and rave but the Pandemic and its impact are under nobody's control. I thought about all of the success.I've had working with Luther Sales and realized that when I did receive my purchases I would forget about the Pandemic, forget about the delays and be extremely happy once everything was in place in my home. Thank you Luther Sales for treating me like I was your only customer during a very chaotic, sometimes scary and conflicting time. I am still a satisfied customer.
Response from LutherApr 2, 2021
Patrice I have to say I really loved your comments and the sincerity in your remarks. We are very lucky to have clients like you who have been able to understand the challenges that COVID has had on the supply chain. Your loyalty and business over the years is greatly appreciated.
So much of what you said really resonates with us as the last 14-months have been trying at times. However, when I see your frustration turn to kindness and human compassion it makes me realize why I continue to love working with our clients.
Thank you for sharing your experience for others to see. I am sure many will see the human side of the challenges similar to how you did.
Wishing you well, stay safe!
Eric
Eric D Glickstein
President
BR
Bryan
My tv was in good condition but when…
My tv was in good condition but when they delivered it they was in a rush to leave without me inspecting it and I thought that was very unprofessional and rude
Response from LutherApr 2, 2021
Hi Bryan,
I am so sorry for your delivery experience. We use contracted delivery agents and they typically will allow the client to view for damage before leaving. I agree with you that they should have stayed. While I do not know this for sure, it is possible that given COVID delivery agents are not comfortable being inside with strangers. Even so, they could have politely waited outside while you viewed the contents. I am glad that it all worked out that your TV arrived safely.
My apologies and be assured we will address this with the company who handled your delivery.
Thank you for sharing your experience.
Wishing you well, Stay safe.
Eric
Eric D Glickstein
President
JU
Juan
Great
Great service
Response from LutherApr 1, 2021
Thank you Juan. Please know we appreciate your business and your fabulous 5-star review. Short and sweet, says it all. Be assured we will continue to work hard to earn your business again in the future.
Wishing you well, stay safe!
Eric
Eric D Glickstein
President
VE
Veronica
We had to change our plans several…
We had to change our plans several times and Jeff Austin was so accommodating and patient with us. We will be using your services again.
Response from LutherApr 1, 2021
Thank you Veronica, sounds like you experienced our other brand VacationWiser.com. I do hope you will consider going to their TP profile and posting directly on VacationWiser.
Be assured we appreciate your business and are grateful to clients like you are willing to share their experience for others to see. VacationWiser is one of the best kept secrets in the industry and with your help we are trying to change that!
Wishing you well, stay safe!
Eric
Eric D Glickstein
President
FR
FRANKIE
FRANKIE
We have been using Luther sales for along time and have always been satisfied with their service and merchandise. The customer service is always outstanding.
Response from LutherApr 1, 2021
Awesome review Frankie. Thank you for your business and loyalty over the years. Service has and always will be the foundation of our 54-year old business. We are fortunate to have clients like you who are willing to share their experience for others to see.
Wishing you well, stay safe!
Eric
Eric D Glickstein
President
BJ
Brandi J.
I really love how you can give your…
I really love how you can give your vision of the place you would like to visit and they go above and beyond to make your vision come true… I highly recommend this company
Response from LutherApr 1, 2021
Thank you Brandi, sounds like you experienced our other brand VacationWiser.com. I do hope you will consider going to their TP profile and posting directly on VacationWiser.
Be assured we appreciate your business and are grateful to clients like you are willing to share their experience for others to see.
Wishing you well, stay safe!
Eric
Eric D Glickstein
President
