Shelley T.
Delivery experience is horrible and the customer service is horrible
I wouldn't refer anyone to this company. The customer service Mark is horrible of getting back with you.If u ever receive something broken you might as well get ready firs 6months delay. The time frame is terrible.
Response from LutherApr 6, 2021
Hi Shelley Subsequent to your review which I thank you for sharing, I tried calling and emailing you. Please know it is with my best intentions that I wanted to personally apologize. I understand your frustration and feel awful that we may have lost a great client like you. Business is too hard to lose good clients and we do not take that lightly. Be assured we will continue to work hard in an effort to regain your trust. On a good note, I was told that we completed the bedroom delivery and that you were satisfied with the bedroom set. I am aware that we are working hard to allocate the occasional table set, the final piece of your order. I still remain hopeful that you will get back to me on my direct line. You should know that while we are not perfect, we really do care. That's part of our 50+ years in business as a 2nd generation family business. Wishing you well, stay safe. Eric Eric D Glickstein President Regards, Eric Eric D Glickstein President