Merchell
The person that was supposed to take…
The person that was supposed to take care of me i was very disappointed. She is the type of person that will wait until the minute about changing my name and not going over everything and I got on my trip and changes had to be made and it was my birthday. The place i stayed was fabulous and they were super nice. they were able to take care of my needs. i have told other employees about you. i hope they are not let down also. Maggie was not a good rep for this job.
Response from LutherMay 2, 2021
Hi Merchell, As a follow up to my original reply, I confirmed that our General Manager Jeff Austin of VacationWiser connected with you earlier today. Jeff tells me the conversation went well and while he could not undo some of your requests that went unanswered he did feel good that he will be able to learn from your experience and pay it forward to his team of dedicated travel specialists and to our clients who depend on us for our experienced advice and premium service. Please accept my apologies as we are in the "fun" business when it comes to travel and should always be promoting that attitude when we speak with our clients. Be assured, we will use this as a learning opportunity and hope that you will regain your trust in us and allow us the opportunity to provide you with our standard premium level of service that you deserve Wishing you well, stay safe! Eric Eric D Glickstein President