LovesacReviews of lovesac.com

Literally, the worst $6,500 purchase I’ve ever made. Frumpy, ugly looking after you sit on it. None of the cushions match up after you sit on them. The back cushions are ABSOLUTELY HORRIBLE. They do not look nice, but rather crammed together and bulky. I don’t even know how to describe them. I’m embarrassed that I spent so much money on these couches that look like absolute crap. I’m shocked this company is still in business. Side note, you’ll never want to wash these covers because they’re absolute HELL to put back on. What a scam.

This product is amazing... If you watch the videos the company makes to help with assembly it's super easy...

Stay away. Don’t buy into the hype. The fabric isn’t sown properly and will show the inserts. Pain to get the legs to fit in the holders. Highly overpriced for the hassle. It’s hard to rearrange, so if you’re never going to do that, there is no point. Skip this. Worst purchase I made. At least this way you can expect to have a crappy experience.

Need to leave good review here because I agree with another... the bad reviews are USER ERROR!!! these are amazing!!! The people at the retail locations are AWESOME and helped me place my order for the new angled sides. I was ready to buy the other one, but was convinced to wait a few weeks and I'm so happy I did. This couch is awesome. I had to put it together alone and I'm a small woman. I was sweating for sure by the end... but it is doable. I do wish they at least offered it to be delivered and assembled with white glove service... the task of getting rid of that much cardboard alone was a feat! But I'm SO happy with my couch. I've heard issues with the lovesoft fill so I went with the original and its great. Maybe a tiny stiff at first but these things are built to last and the one I sit on the most, after a few weeks, is already wearing in so nicely. They recommend keeping one shipping box incase you want to return one or exchange.. maybe one cushion is weirdly not totally filled right and you want to exchange. I didn't have that problem but I got that advice. I love my couch. Its massive (I have it going three deep seats and an ottoman on one side. This couch is awesome. THey should offer a delivery option but whatever. Im so happy! I never want to move and will be sitting in this spot for the rest of my life.

I purchased my LoveSac because my sister has one and I thought it was pretty cool that it can be changed around, the covers can be washed etc. After purchasing my own LoveSac I have to say, it is not comfortable at all. I choose the down blend and the back pillows do not stay fluffed and my husband dislikes the actual seat cushion as its not comfortable for him. Since my sister has one, I thought I would change out the back pillows with her since she has so many, and still no relief. I have chronic back pain after having spinal surgery in 2018 and although I love the functionality of the LoveSac, it is not a comfortable sectional. This is my 6 month review as I wanted to wait just to see if this is truly the case. My husband and I have to manipulate, add other pillows, or just sit elsewhere to get relief because sitting on this sactional becomes painful. I contacted Lovesac about swapping out the back pillows as I happened to like the seat cushion, but they don't have that option; its all or nothing (meaning I would have to take them all back and swap, I can't keep the seat cushion and just swap out the back). This sectional is rather expensive and I'm very disappointed in this purchase. I did sit on all of the options in the store, but shopping without long term sitting, it's hard to decide which cushion is actually the best. Down Blend I wouldn't recommend especially if you have back issues.

I have had a SuperSac for years and despite the lifetime warranty on the foam, the foam got flat and doesn't support our weight anymore (I'm about 180 lbs). I made my first warranty claim on the foam and they refused to honor it. I have to pay for extra foam. BUYER BEWARE - LoveSac is falsely advertising their warranty and will not honor it. You have been warned.

Ordering was simple enough and we liked the versatility you get with the rearrangeable pieces. It IS very comfortable and nice quality. Our biggest issue was with delivery. My husband and I both work full time and needed to coordinate when the couch would arrive. We live in a walkup on a busy street in a big city. We don't have the luxury of time or space with deliveries. Since we ordered our couch through a retail location, I wasn't able to check up on our order through the website. I spoke to customer service for updates and was assured we would get tracking info once our pieces shipped. We never got tracking. One random day FedEx called and said they were downstairs with our delivery. It arrived earlier than the estimated 8 to 10 weeks which could be considered a win but without tracking or even knowing it had shipped, we were not at all prepared. I was home to receive the order but my husband was not. The FedEx driver at least helped pack the boxes in our tiny entry way but it was up to me to get all 12 up the stairs and into our condo. The packages are bulky and HEAVY. It was a disaster. For the amount you're paying you'd think it would be delivered fully assembled with white glove service. This is the main reason my rating is so low. We originally bought a couch through Interior Defined, but after 2+ months of waiting we were told they were bought out and we would not be getting our order. At that point we just needed something and placed an order through lovesac. If we weren't desperate, we would have kept looking since lovesac is so expensive for what you get.

The most uncomfortable couch I’ve ever had. I need about 5 other pillows to make me feel even remotely comfortable…. Do Not Buy!! Not only is it uncomfortable but impossible to move. Trying to place a rig or even simply clean under it takes so much effort. I honestly can’t wait to finally throw this in the trash. I don’t even want to resell because I feel bad taking money for something so terrible.