LovesacReviews of lovesac.com

Edit: I finally got my Big One on April 15th. They apologized for the inconvenience (again) and sent me a Footsac Blanket. Once the sac was fully fluffed, I sat wrapped in the Footsac Blanket, and all was forgiven. I’m going back to all of my reviews and updating them. It was frustrating, but I wonder if I took it harder than I needed to, lol. I hope I didn’t treat anyone poorly. I love this thing so much, I’ve slept on it for the past four days. Good luck to everyone. I can’t give it 5 stars, though, because they didn’t manage expectations well. I could have taken the delay if I had been kept abreast of what was happening. Original post: I am writing regarding my Lovesac Big One order, placed on February 9, 2026. At the time, I was told the delay was due to the cover being backordered, and that the insert itself was in stock. After an extremely long wait of approximately 9 weeks, I have now received the cover — but I still have not received the insert. At this point, I am beyond frustrated. I have contacted customer service multiple times, and every single time I am given the same generic response: “You should hear something in 24–48 hours.” That has now happened repeatedly, with no meaningful follow-up, no clear explanation, and no actual resolution. This is not acceptable. I paid a significant amount of money for this order, and at this point it feels like I have paid for a product that your company has failed to deliver while continuing to delay and avoid giving me a straight answer. To make matters worse, I have also had an extremely difficult time trying to reach a supervisor or someone with actual authority to resolve this issue. I am requesting the following immediately: A clear and specific update on the status of my insert A firm shipping date — not another vague promise of follow-up Direct contact from a supervisor or manager who can resolve this issue If this order cannot be fulfilled immediately, I want to know what Lovesac intends to do to make this right Please understand that I have been more than patient. That patience is gone. And now I really feel like I’m being swindled.

I’ve had my couch since late 2023. I absolutely love it and just purchased my next set of covers. I will say that it does feel slightly overpriced and I haven’t had any issues yet that have warranted needing to contact customer service. But my local Lovesac store associates are always incredibly helpful!

To be fair I posted a complaint about waiting for months. Customer service was very supportive and helpful. My original order was placed four months ago. I was told I would have it within two weeks. I am still waiting past the two weeks they told me but I think it’s coming soon. It is an excellent product if they could just get it to you in a timely manner I think they would get a lot of four and five star reviews. Don’t hesitate to buy the product if you can wait.