LovesacReviews of lovesac.com

In my life buying Lovesac rates as the second worst purchase I made , next to my waterbed. Considering I could have had an expensive RH sofa for that money stings me always. The essence of the matter is it’s the most uncomfortable sofa I ever sat. I am not blaming anyone. I failed to do my due diligence and got caught up in the convenience aspect!!!

I recently seen Love Sac at a roadshow. I asked a gentleman working the road show about the angled cup holder. He said the ones that he had there were for display but the store had some marked down 60%. I googled them and I found that they were $45.50. He was kind enough to call the store for me and ask them to hold two of them and that I would come in and purchase them at the Rochester hills Michigan location. When I got there and tried to purchase them they were $67 marked down 60%, so out the door would have been $27. I didn't realize that they were floor models and that they were scratched and I told one of the girls working at the counter that I had found them online for $45.50. And I showed her my Google search on my phone. She said can I take your phone into the back room and show my manager he's on an conference call. I explained to her no she couldn't take my phone into a different room that she could Google it herself and show him on her phone. Before he came out I tried to purchase this scratch and dent 60% off cup holder I was informed I had to give them my name My address My phone number and my email to create a profile. I couldn't just purchase the cup holder. I told them I didn't want to create a profile I just wanted to purchase the cup holder. Well Mike the manager came out from his conference call and said I don't know what the problem is here You're already getting this cup holder at a markdown price of 60% off. I tried to explain the problem was I shouldn't have to give my name my address my phone number and my email just to purchase a cup holder I didn't know that that was a membership type of business. Mike inform me that I had to create a profile I said I'm not giving you my personal information . I said when you go to JCPenney's when you go to Kroger when you go to meijer's you don't have to give all that personal information. He said if you want to use your rewards card you do. He said they needed all that information for tax purposes. I explained to him no you don't. Needless to say I went home without my overpriced scratch and dent 60% off cup holder. The manager Mike at the Rochester hills Michigan location has probably the worst customer service I have ever dealt with in my life

Worst company and customer service. Products and photos are misrepresentation and don’t match specs online. You will be stuck with a product they will not return, I recommend you find another option or you will be out 100s of dollars on a cheap product.

Was misled about the ease of assembly and laundering. We loved the look and comfort of the Sactional. I will say they are expensive but we were fine with that until we received the 27 boxes and had to assemble. We did inquire about set-up and delivery and even offered to pay for the service but they do not offer it. They insisted it was very easy to assemble and would take us a couple of hours. LMAO That could not be further from the truth. It took my husband 12-14 hours and even so, the covers are not perfect because it is so difficult to get them on smoothly. Our Sectional looks nothing like the one in the showroom. They did offer to provide us packaging to return at no charge but that would involve breaking it all down again and hauling to a shipper. We would never make another purchase at from this company unless they offered delivery/set-up. It was a huge expense for a piece of furniture that we are not happy with.

First off, putting the couch together took all day and was a wrestling match to say the least. The couch cushions are Velcro to the couch and you get gaps in between the individual cushions about 1/2 inch so your constantly feel like your falling in-between these spaces in between the couch cushions. Once you get the couch together you better not try to rearrange it because your in for a whole day of fighting with the wooden blocks that you have to put the couch pegs in. Big waste of money over $3500 and it's too late for me to get a refund but if I could help you not get suckered into buying this piece of garbage I will. I wouldn't even walk into the store if I knew what I know now.

Well 9 weeks ago I ordered a couch from Lovesac at the pinnacle hills show room because they had a specific color I was wanting for my living room - I had spent weeks searching for the perfect couch and was happy to find this store locally- I was told it would take 8-10 weeks for it to come in because it was a custom order. No problem- I can do that. Well today (9 weeks later) I called to check on it and was told my order had been rejected & canceled a week after I placed my order and no one ever bothered to call & tell me or refund my money. I am livid that no one bothered to call and at least try to reorder my couch- apparently whoever placed the order made a mistake. I would Not recommend this company if you’re in the market for a couch, especially a custom one. I even called the store first and they didn’t say anything about the order being canceled or rejected just that I needed to call the main office for the order status. Now I am back to square one for a couch because it would take another 8-10 weeks to order and after this ordeal they are not getting my business. This store manager needs to be reported to headquarters for incompetence. This should absolutely not be allowed to happen. We moved into a new house, Had gotten rid of all our old furniture and have been without a couch for 9 weeks. A simple apology just isn’t enough- This is not acceptable.

They advertise to be “Designed for Life” and to be kid and pet friendly. Warranties do NOT cover PET damage - we understand if a dog chewed up the couch that it shouldn’t be Lovesac’s responsibility. However, for them to claim to be kid and Pet friendly then it should handle spills. Cushions and covers are NOT waterproof! Why not?! Whether from my dog or from someone spilling a drink, if it can soak through the outer and inner cover into the cushion then the washable feature is worthless and makes this big investment a bad one. The upper cushions don’t even have a removable cover and are too big for the washer. I have waterproof covers on all my mattresses and pillows that don’t feel like plastic or make noise when using them. Would be an easy fix for Lovesac to put them on all the cushion inserts. Very disappointing. The ability to clean up messes was the reason we chose Lovesac in the first place.

They will take you for the ride of your life. They'll lie the whole time until you spend 9K you didn't plan to spend to in order to finally have a couch you can use. There is no continuity in customer care and you will always get a new person with no way to escalate. They will aways pitch you to buy more and their lies result in more sales for them, with no end in sight. "sectional couch" lol