LovesacReviews of lovesac.com

First of all the store tried to sell it for the regular price when we knew about the sale. Delivered it with all different pillow. Hard n smash down to nothing pillows. By the time we put the covers on our hands are bleeding from trying to get the pillows into the covers. Thought I could rearrange it that's why I bought it. It's so heavy n you have to take it apart to do so. I call it THE COUCH FROM HELL. Nobody was comfortable on it. So buyer beware don't waste your money it's Garbage! Big waste of $8000.00.

I never got to the poor sitting/comfort experience that some reviewers have described here. I placed an order for a rather expensive Lovesac sectional. The order went thru, no problems. Two hours later, I get a cryptic email that looks like a phishing email that says nothing more than click here or call - your order has been cancelled. No logo, no idea who sent it because the domain was odd. So I ignored it as spam. Later in the day my wife asks when the couch will be delivered. So I log on to Lovesac.com, only to find they cancelled the order I placed. No explanation. I called my credit card company to see if there was a problem. They said the merchant cancelled the order. It was approved. So I get on chat with Lovesac. When I finally get to a human, the rep cannot explain what happened or why. First she looks up the wrong order, corrects that, yet still cannot explain why they cancelled my order. A ticket was created. Nobody followed up. Not yesterday or today. So I'm done. The order can stay cancelled and I'll buy a couch someplace else. This kerfuffle inspired me to check on their reviews, which I should have done first. It may have been a stroke of luck that this mystery cancellation happened because there seems to be an awful lot of consumer complaints about the product and the service/support. I can't comment on the quality of the product but my buying experience suggests to me they are a great marketing company but not so good at managing business operations. Lovesac has lost me as a customer. I'm ordering an expensive couch from another company I trust. I'm not confident that if anything else were wrong, Lovesac would quickly make it right.

To be fair I posted a complaint about waiting for months. Customer service was very supportive and helpful. My original order was placed four months ago. I was told I would have it within two weeks. I am still waiting past the two weeks they told me but I think it’s coming soon. It is an excellent product if they could just get it to you in a timely manner I think they would get a lot of four and five star reviews. Don’t hesitate to buy the product if you can wait.

If I could give our experience with Lovesac 0 stars, I would. Buyer beware you will spend $6,000 on a couch to receive bottom of the barrel customer support and an attitude of "not my problem". After a lot of research on the best deep seat couches on the market, we decided to proceed with Lovesac, especially because we lived very close to a showroom and could try it for ourselves. On March 10th, we purchased a Lovesac couch with a price tag of $6,000. We were not closing on our new home until 03/29 and informed our associate that we would not need the couch before then. Not to worry, he said, even if the couch was ready, they could hold it in their warehouse and release it a few days before we needed it. When we left, we inquired again to make sure the hold was in place, and signed paperwork confirming we were going to hold the couch until we contacted Lovesac to release it. Lo and behold, we get a notification from the store that our couch had shipped and was released, due to deliver on the 23rd - a full week before we needed it. We contacted the store to advise that there was no way we could receive the couch because we do not have access to our new home. Not to worry, Lovesac said, we will have it rerouted to our warehouse. I had to call 3 times to confirm that they would not be delivering the couch because there is no way we could receive it. Much to our dismay, but not much of a surprise, the couch was LEFT ON THE SIDEWALK in front of our new home. Once I called Lovesac to inform them of this, it was a Sunday and they couldn't do anything with their carrier to come and get it. I advised them to forget it, we will figure something out on our end to resolve it. You would think this is where the saga ends, but the hits just keep on rolling from Lovesac. There was one part of our shipment of the couch that was outstanding. Wouldn't you know, they rerouted it back to their warehouse when we explicitly told them not to. Now, we don't have all the pieces to put the couch together. When I called today to voice my frustration, I was met with a manager named Alex, who couldn't have given less of f*** about our situation and said he would need to "contact someone above his pay grade" to handle our situation because I requested that they expedite the remainder of the couch so we could have it on the day we were promised. When he said he would need to request that from his superior, I asked if I would get a call back confirming that the shipment was expedited and potentially receive some compensation for this headache, his response was "it's up to my supervisor if they want to deal with you further". When I say this is the WORST customer service I've ever experienced, it's not an overstatement. This store is clearly uninterested in doing anything other than making the customer feel that the mishaps they caused are the customer's fault. 0/10 would not buy again.

The covers and cushions itself are great. However....it's super tedious and annoying to put together. Easy to change your layout? Ya right. Easy to wash the covers? ya right. Oh and super fun they don't tell you nothing will fit properly if you attached the sides first. Spent hours trying to figure out what was wrong. 8k$ couch, nightmare to put together. BUT the couch itself when all said and done is fantastic. my lord what a pain

I had some high hopes for my lovesac couch. I was excited about all the options we had in configurations. After 3 month, one of the cushions started to lose its firmness. I contacted lovesac and they didn’t do a thing. I sent them pictures like they asked but no response. Here we are 3.5 years later and every other cushion we have has lost its firmness. For the amount of money we spent on this couch you would think it would have better quality cushions. On top of that, changing the configurations is NOT as easy as they make out to be. I’m pretty disappointed. Wished I spent my money elsewhere.

I ordered a couch during the summer...it was custom covers so it took till oct to receive it. When i did they messed up and sent a regular side instead of the deep side. When i spoke to the store - it was like they were blaming me for the mistake. Instead of right away sending the correct piece they had me wait till i sent the extra side back. Which was difficult-My area is not the best for packages. They gave me the option of pick up fedex from my place or bring to a ups store. It was a battle just to get my new piece. I just got the new piece DECEMBER. They would not release the piece till the incorrect one was sent back (sending it back another catastrophe) . Other companies i have dealt are quick to correct errors. LOVESAC was the worst customer service ever. I will never buy from them again

I've purchased sectionals in the past and the attitude is usually "figure it out" from the companies. Lovesac has a lot of support materials included with the purchase and it has made the process very smooth. Good job Lovesac! Thank you again. The kids love the couch!