LovesacReviews of lovesac.com

WARNING. Do NOT buy from Lovesac. I paid a lot of money because they offer a life-long warranty. Now they do not honor it as they refer to small print that limits warranty to 3 years. NEVER AGAIN.

This company does an incredible job at marketing and buying positive reviews to cover its' poor products online. This is the most expensive couch I've ever bought and the most uncomfortable to sit or lay on. This is one of the things you buy and feel it was the worst investment ever. There are much better couches available for half the cost. Buy this couch and you'll regret it.

Ordered a 9 piece sofa online, called the next day to confirm our order and the service rep changed it from a 9 seat to a 4 seat, charged the same price. We are missing half our order weeks later and their service is pathetic. Disputing all charges. For a $10k sofa to have to be assembled by me and the cluster this has become is beyond aggregating.

Company: Lovesac Product Description: Corded Velvet sactional covers Color: Graphite Purchase date: March 7th 2022 Order number: 002044455 Delivery Date: April 21st, 2022 Compliant: Lovesac participating in Bait and Switch Advertising I recently ordered new Lovesac Sactional covers. Per the Lovesac.com site, the color was titled “Graphite” and came with no further product color description. The picture displayed a cover colored as dark ash gray. The delivery time frame indicated that they were in stock and could be delivered within 1-2 weeks. I called after roughly five weeks of not receiving the product and finally received the merchandise the following week. This totaled a 6-week delivery time frame rather than the advertised 1-2 week. Upon opening the boxes, the cover material was light brown, not the Graphite color that had been advertised. I immediately called Costumer Service and as requested, sent a picture of the product. I also offered to take the merchandise in to our local Lovesac Showroom so they too could see the discrepancy. However, each blindly repeated that clearance items are non-returnable even if the item is not what was advertised. The Show Room Manager (Sierra of the Spokane WA River Park Square location) was particularly rude and dismissive and replied that this was not a Show Room problem. It was only after I pursued the complaint that she offered to escalate my issue but then threatened not to unless I was more “co-operative.” Keep in mind that my “lack of co-operation” consisted of a grave concern that neither she nor anyone I have spoken too has used ethical common sense to resolve the issue and that I needed someone who would. I have fallen victim to bait and switch advertising by Lovesac. My only conclusion is that various covers were incorrectly dyed and in order to sell them, they were sold at clearance using the correctly dyed product picture. Once the item is received and the customer calls attention to the discrepancy, Lovesac claims no liability due to the non-returnable clearance policy.

Its not the most comfy couch and the fabric that we chose is junk. I do not think its worth the purchase price. If you have a warranty issue, you have to send the piece back and they will send you a new one THREE WEEKS LATER. What a joke.

We went to the Columbia MD Lovesac mall store on a Saturday purchased our sactional (with the Stealth Tech) and it showed up on my front porch the next Thursday in 19 boxes. Yes, putting it together is a bit tiring & the covers can be problematic if you don't put them in the right way. You'll have to figure that out. Once you start to put them on the finished sactional you'll see what I mean. Customer service has been fantastic, more than helpful. I've even gotten texts from the store manager about our order. From what I've experienced this company is a class act, I am super satisfied & impressed with our overall experience. I only have 1 complaint... I wish that the back cushions were more supportive. We chose the Lovesac fill and they are just not as supportive as I remember them being in the store. We also chose the deep seating option and LOVE this! I totally recommend this option with it you'll have plenty of room to snuggle down with a fluffy blanket.

Website defaulted back to couch and color I didn’t want. Been over 30 days now still trying to resolve the issue. Phone call after phone call email after email and nothing. Horrible customer service.complete trash.

Total trash furniture and customer service to match. It’s just another company out of Utah trying to scam you out of your hard earned money.