LoónaReviews of loona.app

I can't say anything good about Loona's business practices. After repeatedly emailing Loona Support to cancel and refund the $49.99 they've been taking from my bank account for the last 4 months, I have yet to see ANY of the $199.96 (plus my overdraft charges that they caused) they OWE me! I got 1 response saying they couldn't find my account, even though I gave them my email address, order ID numbers and transaction numbers on every email I sent. My next step is legal action if need be, until then... I'll be writing these not-so-nice reviews.

I really loved this app, but due to them not releasing any new content I cancelled my subscription, and I had been using it off and on for years. I keep checking back every so often to see if there are updates. I feel sad for new users who are cheated out of their money for it.

I wish the developers would be honest about what’s happening with the app. I have used it since it was first released and it genuinely changed my relationship with bedtime and rest. The escapes are so beautiful and the looping sounds are my staple for sleeping, but there has been no new content for almost two years. Is anyone even running it anymore?

All the other reviews about the app being abandoned by the Powers That Be are sadly true. I signed up for a year - it was so lovely! Truly one of the most enjoyable, helpful, relaxing and beautiful apps I have ever used. However, upon subscribing, it said new content monthly. The first month, one new escape was made, maybe 2. After that - nothing. It's been many months since my year subscription ended and I miss it. I thought, I'll go check and see if they have added more (hoping desperately for more escapes with the grandpa guy's voice, so soothing), but alas, nothing has been added. It's been approximately 18 months since anything new was added?? My subscription ended in January. I am so hopeful that this app will one day be flourishing again, and if so, I'll be one of the first to sub. Until then, I will sadly keep checking for it to become alive again!

This is, I think, the best app I have ever used. Very creative content and everything super haromonious - the visuals, the voices of the story tellers and the music. They've created a little universe within this app and I absolutely love it. But as said before, they've basically abandoned it and no new sleep scapes have shown up. This is such a pity, considering how well it all started. Team of Loona, at least be honest and announce that there won't be any new content instead of taking money for the app promising that more content will follow. Not okay..

Like many others, I thought this app was absolutely amazing. So helpful, relaxing and great for switching off. I would have given it 5 stars a couple of years back. But sadly, like many have said, they have completely changed track, and no longer seem to make the much loved sleep scapes. I wish them well, but I have cancelled my subscription, as the sleep scapes were/are the only thing that interested me. (I'd still recommend new users to try it , as there are many sleep scapes on there, and they are magical, and great for mindfulness. It just gets repetitive after a while)

This was my favourite app in the world. My disappointment in its abandonment cannot be understated. I’ve continued subscribing in hopes that new content would come, all the while knowing full well I was most likely being scammed - the team that once was working on this app is probably nearly gone now, and the rest are working on some stupid VR crap, probably using the money they’ve gotten off of the poor folk still subscribed to Loona to fund it. My subscription is ending next month, and I’m finally calling it quits. I’m heartbroken. Whoever in the team is reading this. I loved your app so much. It meant so much to me. I’d have continued paying for regular content. I’d have even paid more. It was beautifully designed, it was gentle, it was sweet. It helped me sleep and relax. It fed my imagination in such comforting ways. I know it isn’t your fault this app has been abandoned. Maybe you know the person whose fault it is. Maybe you’re sad too. In any event, I hope that someday this app comes back; as hurt as I am, I would return in a heartbeat if there was regular content again. If the artists and voice actors came back and reprised their roles. But I will never buy your stupid VR thing. I don’t like wishing someone failure, but I do - I hope the stupid VR thing fails and that the team comes back to making the thing that really and truly helped people. I mean, they didn’t even let their marketing team say “goodbye for now and thank you”. They just left us all hanging and paying for an empty application on the promise that “the team is working hard to bring new content soon!” as months, then years pass. You guys are why I have trust issues, man. Bye loona, thank you for the memories. 💜💔

I was okay with spending $6 for a trial period because I have been so desperate for sleep. It really did nothing for me, so I followed the instructions to cancel it within 2 days. Looked at my bank today and they charged me $42. I went back to the app to make sure I had canceled it and there is nothing to help me. The Ai chat is useless, so I guess they get are going to get away with robbing us. I still don’t know how to cancel this membership other than cancelling my bank card 🤦🏼‍♀️ so frustrating!!!