LoónaLoóna helps you disconnect from a long, stressful day and slip into the right mood for sleep 🌙
Loóna (loona.app) has 201 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Wellness & Spa · Middletown, Delaware
Excellent
Wellness & Spa · Dover, Delaware
Excellent
Wellness & Spa · Wilmington, Delaware
Great
Wellness & Spa · Claymont, Delaware
Great
201 approved reviews, newest moderated first
Mandy
This is a wonderfully calm distraction from overthinking and anxiety, and I really feel immersed in the fantasy and stories, love the music too.
Response from LoónaApr 30, 2024
Dear Mandy, Thank you for sharing your experience with us! We're delighted to hear that Loóna has been a calming presence for you. Wishing you many more peaceful nights and relaxing moments with Loóna! 💜🌙 Warmest regards, Loóna team
Dawn
App is so soothing and calming, and the customer service is outstanding!
Response from LoónaApr 30, 2024
Dear Dawn, Thank you for your feedback! We're glad to hear that you find Loóna calming, and we greatly appreciate your kind words about our support fairies. Wishing you many more relaxing moments with Loóna! 💜🌙 Warmest regards, Loóna team
Jenny P.
I noticed an error on one of the sleepscapes so I couldn't progress or complete it. I emailed Customer Service and received an initial automated response then I received an email advising that the problem had been flagged with the correct department for them to fix the issue.
Response from LoónaMay 1, 2024
Dear Jenny, Thank you so much for taking the time to leave an excellent rating. We appreciate your feedback and wish you many more relaxing moments with Loóna! 💜🌙 Warmest regards, Loóna team
Crystal W.
I love the sleep scapes. The narrators ensorb you into the stories. I'm ready for a new magical portal. A great adventure. I love when you are finished with the sleep scape the colors are beautiful and in 3D looks so real. With the narrator and the music its so relaxing I like the older narrator his voice just draws me in the story. Thanks for making something so visually stunning keep doing what you are doing. Waiting for the next great adventure...... Sincerely Luminous
Response from LoónaMay 1, 2024
Dear Luminous, Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying Loóna and it helps you relax. Your appreciation for the narrators and the immersive experience means a lot to us. We're constantly working to bring new escapes to our users, so stay tuned for more! Wishing you many more restful nights and delightful experiences with Loóna! 💜🌙 Warmest regards, Loóna team
Molly A.
I ordered the trial for $0.99. Loona charged me for the trial plus the full subscription and refused to refund me. I dislike a money-grabbing dishonourable company, Greed.
Response from LoónaMay 1, 2024
Dear Molly, We are truly sorry to hear about your unpleasant experience with Loóna. You can drop us a line at [email protected] indicating "Molly Alexander Trustpilot" so we can help you with any questions you might have 🙌Thank you🙌 Warmest regards, Loóna team
Lynne H.
Enjoy most if the storyline but the narrator and music is great Music is very relaxing
Response from LoónaMay 1, 2024
Dear Lynne, Thank you for your feedback! We're glad to hear that you're enjoying Loóna and we greatly appreciate your support. Wishing you continued restful nights with Loóna!💜 Warmest regards, Loóna team
LYNDSEY N.
The team was very helpful and understanding. They issued my refund quickly and without complications. Definitely more willing to consider them in the future considering how kind they were.
Response from LoónaMay 1, 2024
Dear Lyndsey, Thank you for your feedback and kind words about the work of our support fairies - your satisfaction is our priority! We will be looking forward to welcoming you on board!💜 Warmest regards, Loóna team
Revelynne
This is an excellent app. I use it every night for relaxation and to prepare for sleep. Each sleepscape is imaginative and beautiful. The narrators are expertly matched to the story they tell. Highly recommended.
Response from LoónaMay 1, 2024
Dear Revelynne, Thank you for your kind words and recommendation! We're thrilled to hear that you're enjoying Loóna - it means the world to us. Wishing you many more delightful experiences with Loóna! 💜🌙 Warmest regards, Loóna team