LOOK OPTICReviews of lookoptic.com

Response from LOOK OPTICAug 7, 2024

Hello, Thanks for the review. Please visit the following link to find more information regarding return and exchanges https://www.lookoptic.com/pages/returns Returns have a cost of $6.00, and exchanges are for free. Please don't hesitate to reach out to our friendly customer service team at [email protected]. They will be more than happy to send a return label for free. Our goal is to ensure your satisfaction, and we are committed to making things right.

Response from LOOK OPTICAug 7, 2024

Hi Nicole, Please email us your name and last name at [email protected] You most likely forgot to submit an email address when placing the order, which is why you did not receive a confirmation email. We recommend checking your SMS as well. Thank you.

Response from LOOK OPTICAug 7, 2024

Hello Mary Beth, Please email us at [email protected] with your order number. We are happy to help. Thanks, LOOK

Response from LOOK OPTICAug 7, 2024

Hello, Thank you for the review. Exchanges are for free, and returns have a cost of $6.00. You can find this information on our return/exchange page. Please reach out to our customer service team at [email protected], they are happy to send a FREE return label, or to help you exchange for a different magnification or style. Thank you.

Response from LOOK OPTICAug 7, 2024

Hello, Thanks for your review. We are available via phone from Mondays through Fridays from 9am to 5pm. Please let us know if you received your package. Note DHL could sometimes be inconsistent with updating tracking.In addition, to make your experience better we are testing different carriers to provide the best experience. Please et us know if you have any questions at [email protected]

Response from LOOK OPTICAug 7, 2024

Hello Barbara, Thanks for your feedback. According to your orders, 292181LO and 288061LO, the first one was placed on a Saturday, and the second one on Friday after 1:00pm. Please feel free to reach out to our customer service team at [email protected] if you need further assistance. We are happy to help.

Response from LOOK OPTICAug 6, 2024

Hello, Thank you for your feedback. We offer both options- readers, and progressive lenses. Readers are only for near vision, and progressives are clear at the top and readers at the bottom. In addition, as stated on our return/exchange page, exchanges are for free, and returns have a cost of $6.00 as you mentioned. Our customer service team will be more than happy to help you exchange your readers for progressives. Thank you, and have a wonderful day!

Response from LOOK OPTICAug 6, 2024

Hello Pam, Thank you very much for your feedback. According to your order, you selected Mila Readers. Unlike progressives, readers are for near vision only. Progressive are clear on top, allowing you to see far away, and the progress to your reading magnification at the bottom. Please feel free to contact our customer service team at [email protected] for them to help you exchange your readers for progressives. Have a wonderful day.