LOOK OPTICReviews of lookoptic.com

I just purchased their progressive readers and in my opinion the company is a scam. The lenses are terrible and there is noway the progressive will be clear with such poor quality. On top of that, the company tries every underhanded trick to keep you from returning the glasses and then there is a charge to actually return the glasses. Like so many other companies, they are a money machine only concerned about profit and not quality.

Very poor customer service. I ordered progressive readers frames, I was sent the wrong lenses (single vision lenses). I reached out by email, they offered a replacement. The replacement which again happened to be the wrong lenses. I cannot process a return because it won't offer my money back because of the way the exchange was processed. It takes days for someone to respond and address a customer service situation. Don't waste your money.

I really wanted to love these - so much so I bought 3 pairs. They are AWFUL. They are supposed to bend to fit your head....no amount of bending will make them stay on my head. They are very lightweight (cheap) compared to my Caddis. Would not recommend especially for the price. Don't waste your money.

Horrible horrible horrible. Crappy and the prescription is not right. They are cheap plastic and no one returns any messages about my request for a refund. RIP OFF

Poor customer service I bought 3 pairs of the Sullivan frames and they all broke within 6 months and the company says they stand behind the product but did nothing for me 😕. Don’t waste your money they don’t last.

Too bad they have a good website and attractive advertising. Don't try to ask them anything though. I waited on a chat for over 2 hrs. and when I called customer service its said hold for a rep and then I got a dial tone. over and over. They never answered my email question either.

I received a pair of readers in July. They were huge on my face and the strength was wrong. I immediately returned them at a local post office. It’s Sept. and I still haven’t received my refund. The number provided on the website is not a working #! There’s no way to reach a live person and it immediately hangs up on me. The packaging never said to go to the website to return and now the company says they don’t have my return! Never purchase from this company since they don’t make it as way as they claim for a refund!!!

The readers we got have better optical lenses than most - we've tried several sellers. They are much lighter and more comfortable than Peepers or Renee's Readers. The benefit of LookOptic is that their glasses are very light and comfortable, plus the optical quality of the lenses is superior to most (including Peepers and ThinOptics). Also, their customer service is excellent. The main disadvantage is that they don't have quarter strengths - like I need 1.25 but they only carry 1.0, 1.5, 2.0, 2.5, etc. I find this to be a SERIOUS failure on their part because anyone who needs an in between magnification is completely out of luck. Exchanges are free and easy and they give you a return label for them. Returns are also straightforward but a $6 return fee applies. I would buy more of their glasses if they had the in between strengths.