LOOK OPTICReviews of lookoptic.com

Andy was super helpful and responsive. I think he was an actual person. Not a chatbot.

I ordered these readers because I loved the gold frames. When I got them, I used them at work and immediately got a headache. I thought I just had a long day and brushed it off. It subsequently happened 3 days in a row when I connected the dots, so I had to return them. I paid $82 for the frames, but when I returned them I only got a $56 refund. Look Optic likes to take their fees. Kinda sucky.

Bought cute progressive glasses during a sale, and I have experience wearing progressives but they seem to be defective. My eyes can’t focus at all in them, like there was a production issue. And as I found out, they were final sale. $80 wasted… maybe they were trying to get rid of units with quality issues?

Excellent, prompt, helpful customer service. I ordered the progressive lens glasses. I understand you need to give your eyes a couple weeks to adjust. If I loved the frame, I would have done that. The frame was almost too lightweight (didn’t feel high quality for the price), it didn’t fit snugly on the bridge of my nose and the arms of the glasses were too long. I liked the shape and color of the eyewear…that’s why I selected the Abbey tortoise progressives. Overall, the process was fine. Unfortunately, the product was not for me.

I've worn progressives for 25 years in my prescription glasses-I know how progressives work. The glasses +2 were completely warped and complete trash. Speaking of trash, they were delivered to the top of the trash cans in our mail room which is open to the public-so luckily they were not stolen. That's ridiculous especially when my home is literally around the corner. I found the return process to be insulting. The tutorial about progressives, then the $25 or so carrot to order something else instead, then to actually return the junk costs you $9.00 and a trip to the post office. I've had my current readers for years, bought good ones over and over from same company. The progressive marketing about not taking glasses on and off appealed to me-good job marketing-except on the return circus. Product/quality teams and from what I see here logistics team need to inwardly reflect on if they are truly delivering their best. Will never order again.

Love the frames and good quality but shipping time is absolutely horrible. I could walk to China and pick it up faster than whatever shipping carrier they use.

The quality of the products AND their customer service are UNMATCHED! this is my 5 th pair of readers from them (this time for my husband) and I would not buy from anyone else. Andy and Kiki - who are the ones who I communicated with - are very prompt with their replies on whatever customer service questions you may have. LOVE THIS COMPANY and would recommend it 110%!!! Buy from them, and you will not be disappointed.

I am a first-time customer, and I ordered a pair of glasses. However, I realized that the prescription was lower than what I needed. I emailed the team to let them know, and they were extremely helpful and friendly. I just have to send back the pair, and I will receive a prescription that works for me. I feel very happy with the service!I