LOOK OPTICReviews of lookoptic.com

I have purchased 6 pairs of the Cosmo glasses from Look Optic. I love the stylish look and the quality is good for $68 glasses. I recently purchased 3 replacement pairs in different colors, all with 2.0 magnification. Although the taupe colored frames had 2.0 printed on the arm, it clearly was a manufacturing defect as I couldn't see out of the lenses. I tried calling the customer service number 10 times and was disconnected every time before speaking to a live person. I finally gave up and wrote an email to customer service. My email was responded to via text, even though I asked for someone to call me. I went back and forth with a woman via text several times. She simply could not understand that it was a manufacturing issue and that I did not order the wrong magnification. Finally when I said I would like to escalate to someone else, she agreed to replace the glasses with a new pair. The company needs to fix their customer service. I will think twice before ordering another pair as it is extremely frustrating not being able speak with a live person. As an update to my written review on 8/10, I am lowering my rating from 3 stars to 1 star because the company sent me a replacement pair, however the same issue with replacement pair (no magnification). Obviously there is a manufacturing quality issue with the Cosmo Taupe 2.0 readers but for some reason customer service refuses to escalate to the quality and/or manufacturing team. I returned the second (replacement) pair and was charged a handling fee. Like I said, I have purchased and kept 5 pairs of Look Optic glasses in the past. After this recent experience with poor customer service, I will not purchase again.

So I have three pairs of these glasses. Why do I? They are comfortable and stylish. The most comfortable and stylish out of all others I have tried. However, the lenses get cloudy quickly and customer service is of no help. In addition, your online account never works properly. If you are lucky enough to be able to get in it will say you have no order history. Customer service has been going back and forth with me all morning about the lens issue asking for my order numbers, which I can not access. This is enough to make me switch to a competitor if this isn't resolved. I am going to see how this pans out. I went from being a lifelong customer who told everyone about these glasses to being someone who may never order again. I hope Look Optic turns this around.

I purchased a pair of glasses a few months back and recently the lens popped out…the lenses are held in by what looks like fishing line and I couldn’t get it to stay in. After reading the reviews I was skeptical about the customer service but decided to try anyway! My experience couldn’t have been better! I called and left a message and within an hour, I received a call back from customer service who gave me a code for a free replacement pair. They arrived about 2 weeks later!!

Never sent item. They took my $78 and never sent anything. Called numerous times and emailed with no response. Lost my money!

The glasses seem wide and the frames dont hold adjustment.The real problem is their customer service. There are no parts available if you need a hinge or anything else. I find that ridiculous since the product is priced in the upper range of readers. Twice they offered a discount of like 15% off and then charged me full price. There is no phone contact available, you’ll have to wait for a return email.

I ordered the new progressive glasses they didn’t work out. I was charged a 15% restocking fee and $6.00 handling fee. Biggest ripoff going. Do yourself a favor and don’t order from them.

Ordered glasses on 4/2/23. Got an email with order confirmation. On 4/3 got order shipped email-and the fine print says "orders arrive within 3 to 5 business days'. 4/11- no package so I called 800#, left v/m. Got a text within an hour...about my order that 'it was shipped', and to wait another 5 business days. So I went back to that original email I got on the 3rd- and checked the tracking #- then called the carrier directly. Carrier never received a package from LookOptic-,therefore it has never shipped. Have called everyday since, leaving voicemails and emailed once. NO ONE ever gets back to me. Do not order from here

These glasses are huge. There is no adjusting in the world that will get them to be the right size. I want to return them and get my money back. It says right on their website to click refund but apparently it’s only a store credit. I don’t want to buy anything else from your company, I don’t like the glasses. I want my money back! What a rip off!