John B.
Look Optic pitches their experience as…
Look Optic pitches their experience as a "dont sweat the fine print" and "no questions asked" return policy. The problem is if you don't like the product they end up asking a lot of questions, then they try and give you a store credit 30% over what you originally spent... and if you still want to return after all that they keep $18 for themselves. If they had a great product then they would stand behind it and they wouldn't sweat the shipping costs for the few returns they do experience (and would take that risk to get their product into consumers hands.) I imagine they deal with ALOT of returns and try to make a little money on each one of them. The industry standard for online commerce is full refund with a shipping label sent to customer for return - a fully risk free trial. Look Optic refuses to offer that, which tells me they offer an inferior product with a high return rate.
Response from LOOK OPTICJul 26, 2026
Hi, Thank you for taking the time to share your feedback. We completely understand your frustration, and we're sorry your experience didn't meet your expectations. We'd like to clarify that our return fee is $9, which is disclosed in our return policy on our website. The additional amount you're seeing is the shipping fee you selected at checkout. While we refund the cost of the product, the original shipping charge is not refundable, as it is a service provided by the shipping carrier. We never advertise free returns, and we always aim to be as transparent as possible about our return policy. We understand that every company handles returns differently, and we truly appreciate your perspective. Thank you again for your honest feedback. We'll be sure to share it with our team as we continue working to improve the customer experience.