LOOK OPTICReviews of lookoptic.com

This was my first order with Look Optic for new progressive glasses. The order was processed quickly and shipped in under 48 hours. Tracking showed it was accepted by USPS and moved to a secondary distribution center… then nothing. After 8 days of silence on the tracking, I got an email from their AI letting me know I could simply reply to Tuti’s email to request a replacement. I really appreciated that they were already on top of the issue — I didn’t have to chase them or open a ticket myself. I replied, and almost immediately was connected with a real customer service agent named Andy. He jumped on it right away, placed a new order, and arranged expedited shipping. The replacement arrived the next day. It’s refreshing when a company combines proactive outreach with a real person who can solve the problem quickly and efficiently. Big kudos to Look Optic (and to Andy) for turning a shipping hiccup into a great customer experience. P.S.I love my new favorite "Gina" Progressive glasses!

Stylish and well-constructed frames, sturdy lenses too. I am a repeat customer.

I would give zero if I could. My glasses have been “out for delivery” for several days, having already sat in the warehouse for days. Customer service has been unresponsive and unhelpful to put it mildly.

Incredible customer service. Very responsive and helpful. If the glasses are half as good, I’m a repeat customer for sure!

I have at least four pairs of look optic’s glasses. I can’t say enough positive things to say: they are priced right, fashionable, lightweight, high quality and customer service is very efficient and nice. I rarely write reviews but had to take time to share my experience and hopefully someone will find their go to glasses. Tammy J🌻

Andy aims for client satisfaction and exceeds it! He was instrumental in resolving my dilemma with an issue regarding my Cooper Look Optic glasses. He found a remedy and came through. I plan to keep investing in this brand and the fashion they bring!

Look Optic is exactly what I was looking for after my cataract surgeries. Their progressives give you a blank upper lense, and your reading RX on the bottom. So I can see well for my nearsightedness (distance) which does not need correction & farsightedness (close.) at all times. I love the frame selections, the sunglasses and some of the colors. I hope to see more colors become available, like red & fuchsia pink for the Laurel frame. The greatest part of purchasing from Look Optics is their customer service. I have needed assistance on more than one occasion, and their representative Andy, is the most outstanding face of this company! He quickly communicates, he is very knowledgeable, kind, professional and extraordinary in the field of customer satisfaction. If he ever considered for a promotion, now would be the time. (Employee satisfaction is just as significant as customer satisfaction.) Five stars for Andy who knows his products & how to treat his customers. He is the reason I give Look Optics five stars. Thank you for great products, and I look forward to continuing to do business with Look Optics!!

Great product… great style and great price!