LOOK OPTICWe believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.
LOOK OPTIC (lookoptic.com) has 579 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jessica F.
Andy at Look Optic was extremely communicative and solution-focused. He considered the product issue I was experiencing and responded with an option that ensured future purchases from me. As a committed Look Optic customer with 12 pairs of reading glasses, I would give Andy 5-stars for excellent customer service!
Maria J.
Look Optic’s customer service was very prompt in their response time and helpful.
James K.
Although the reading glasses that I purchased from Look Optic cost more than any others that I’ve ever bought, they are worth the price. The quality in the feel and vision is immediately obvious. The lenses are accurate and quite good. The frames feel light but simultaneously are strong. They feel great in place too. I’d buy another pair … but with this quality probably won’t have to for a long time!
Tony M.
I received my sunglasses, and after a few weeks, one of the screws came loose and wouldn’t tighten. I got a timely, concerned email response from Andy and LOOK shipped another pair right away. Great job!
Rachele F.
Update 2: after seeing this review they did refund the entire purchase. There should have been an option on their return form to discuss the return. The glasses were warped. Update: after getting my refund it was actually the $8 plus taxes that they kept from my order. Almost $20 to “try” their glasses. Shipping was fast but the glasses are unusable. The part where it’s magnified is all distorted and worse than my regular vision. I have dollar store magnifiers that work better. Yes I have to look over them or take them off to look up but they’re a couple dollars not $100. THEN to add insult to injury their “don’t fear the fine print” guarantee costs you $9 for a return. I wanted these glasses to work but I have to be able to see using them. Wow.
Response from LOOK OPTICJul 17, 2026
Hi Rachele, We're so sorry to hear the glasses didn't work out for you. This is certainly not the experience we want our customers to have. We'd be happy to refund your $9 return fee as well. Please reply to this email with your order number, and our Customer Service team will take care of everything for you. Thank you, LOOK OPTIC.
RUTH R.
Andy was very accommodating! I just asked a simple question and he did the processing of my new readers!! He’s very efficient!
MIchelle A.
The customer service is FANTASTIC. I worked with Andy to help me locate my package. He was quick to reply amd completely resolved my worry and the mailing issue., which was my fault not the business. Within minutes everything was resolved and he was so kind. I will order again with Look Optic.
Brigid
I ordered two progressive eye glasses. One worked, the other didn't. Andy made the return process seamless! He was quick to respond my questions and his communication was caring and professional. I am enjoying the pair I kept.
