LOCKTHECOCKReviews of lockthecock.com

Product was damaged on arrival, sent images and packing note as requested and they just stopped replying to the emails, shocking customer service and poor quality product

Garbage product and company. Item came in a million pieces with no instructions whatsoever. Just a bag of our quality plastic parts.

Great selection. Good prices and quick shipping. I have made a few purchases.

Poor quality control. Rude customer service. AVOID THIS COMPANY

I ordered a cage in June and was set to be delivered on July 3rd. The product was marked delivered, but was not at my residence. I contacted the company to inform them, they proceeded to instruct me to contact usps to determine where the disconnect was. It was determined that the product was delivered to the wrong address. The package was ultimately nor retrieved as somewhere after getting delivered, it ended up lost. Lockthecock informed me I needed to provide proof from the usps that the package was indeed delivered to the wrong address. I obtained the information they requested, and out of nowhere, the company has quit replying, just vanishing from the conversation! So now I'm sitting here with no product, and out $75 bucks. I am beyond frustrated at this point. Does anyone know if there is a reliable phone number for the company? This is ridiculous that they're just going to dissappear! Unheard of!

Terrible customer service. Got a faulty product? They will give you the run around and eventually ignore you once you’ve provided evidence. My sub’s member now has 2 deep burns. Doctor says it’ll take a couple of months to heal and will definitely leave scars. So in stead of contributing to our fun, it has taken it away. NOT PLEASED.

Bought a cage and it broke with very minimal use, complained and they didn't want to know and refused a replacement or refund. Clicked the order confirmation email and reordered the same item, but a different one arrived which was completely unusable! I complained and their response was that the product description was the same, although they'd completely changed the product (and link was the same). Again refused a return or refund. Shocking customer service and a waste of nearly £100. DON'T EVER USE THIS COMPANY

Asked for refund as I was sent faulty outdated product. No reply. I have been scammed, don't make the same mistake as me and purchase from a more reputable company.