LOCKTHECOCKReviews of lockthecock.com

The photos provided to describe what you are getting are deceiving, pay close attention to product description. The customer service people will not work with you. I now have a heavy paperweight instead of a great product that I expected.

Purchased an item and it says it was delivered to my apartment mailbox, but never received. Their support just sends you to USPS to get lost in a void. Will not replace the item with out USPS notice. I won't use this website again.

Horrific thieving worthless people. Only after my purchase i observed a same text number for another scam product from a separate seemingly professional website that was never recieved miserable low life explictive deleted individual.

Be cautious with buying from this seller. I ordered from LTC on October 4th and my package was delivered on October 7th, but it had the correct item. Not a huge deal, things happen. I sent an email to the seller and waited 24 hours, no reply. I contacted the seller via Twitter and still have not received a reply. My messages were respectful and I offered to return the item I received in exchange for the correct one. Since they have ignored me and refused to correct their mistake, I will be contacting the Better Business Bureau to resolve the issue. ***UPDATE*** 12:50am(CST) After I filed a BBB complaint, LTC has now emailed me and they are helping me with a solution to the problem. The email they sent was polite -which I appreciate- but I shouldn't have had to get a third party involved. I'll have to wait and see how long it takes them to resolve the issue and I will update this review in the future. I have changed the rating from 1 star to 3.

Bought a steel cock cage from these guys and it was lethal, with very sharp edges on the rings. Unusable

I paid for a cellmate 2 and the cellmate 1 Contact them twice They said they would refund me 20% of what I paid for it And keep the item I told them no I want the one I paid for or my money back I've heard nothing from them since I will never order from them again

Bought a male chastity device from this website which looked legitimate, however after waiting several weeks to receive the item, it did arrive and I started wearing it, but after two days of light use the item snapped in four places leaving sharp plastic edges locked around a very sensitive part of my body. When I got in touch with customer services and let them know of the issue, includign sending a photo of the faulty item, they claimed that as soon as the box is open they would never provide a refund, despite the fact that they have sold me a product which was clearly not fit for purpose. I have tried explaining that in the UK the consumer rights act requires that they provide a full refund if the item is not fit for purpose, which this demonstrably was not, but they continue to refuse to provide this. The product was clearly very low quality and the company are acting outside UK law. Strongly advise people to avoid them and use a more reputable store.

Disgraceful customer service. Paid for but never received my item.