LOCKTHECOCKReviews of lockthecock.com

My partner bought two items, one of which was the QIUI Keysafe. We should have read the reviews beforehand (of both QIUI and Lock the Cock) but we were excited. I didn't have an issue with the QIUI app, I was able to sign up without a problem. He, on the other hand, couldn't get the app to send him a code via text. It just wouldn't work. He contacted QIUI, no response. So he contacted LTC to ask about returning the Keysafe. He was asked for a video to show the defect. When he reiterated that he wanted to simply return the item, he was told to contact QIUI. Again, he tried to return it, and again they told him it was a fault with the app. There is a return address on their website but it's in the US and we're in the UK. The postage would very likely be more than cost of the keysafe. Our order came too quickly to have been sent from the US, so I suspect they have an address somewhere in the UK we could send a return to. At this point, we're so frustrated we've given up. Which I imagine is the point. Can I give zero stars?

Shut down this website. It is run by theves. The last "review from 2020" email scam support just delay tactics to steal your money

Do not order from these people. Its a scam website. They will steal your money and deliver nothing!

Had a concern regarding a product. Customer service not only gave me basic info about said product but also walked me through other similar products that might fit my preference. Take note - I have not bought anything nor have I promised to buy anything! Yet the customer service representative took his time in walking me through what I wanted to know! 5/5 best service!

Asked for an accessory for an item; they told me which product to buy. Bought product, didn't fit at all, completely wrong recommendation. Was expensive so contacted support. Got fobbed off about contacting another team for a while then ghosted. Company did ship items, but it might not be the item you want and they won't remediate. There are plenty of other options - avoid this store.

Total scam. I received the product and decided to return it, so I reached out. (Mind you never opened). They requested I take a picture of the product, which I found odd. So I opened it and took a picture of it and emailed it back. They then replied they could not accept the return because I opened it. I went back and forth trying to get them to understand the only reason I opened it was because of their request for a picture. They then offered me a 20% refund. Absolutely awful customer service. I have never been so frustrated with trying to return something. Totally unprofessional and pathetic of the people running this company. Do not buy from them.

Keine Qualität, sehr schlechte Verarbeitung. Rate ab.

NEVER ARRIVED They listed their items as in stock but they are not, took an extra two weeks to be sent. When it was sent I received no updates and the cheap courier service left the item on the ground at the front of my building and it was taken. I reached out and they refused a refund and considered this a "Successful Delivery". Very unprofessional and offered no assistance and told me to contact the postal service instead even though that is their responsibility.