LOCKTHECOCKReviews of lockthecock.com

garbage products out of china...take much longer than advised and the product was defective... falling apart unless fully assembled and locked. returns policy is equally bogus and designed to make and refund impossible... do not buy anything from these shamsters

I have made two purchases from this company. One being over a year ago, and a more recent order a little under a month ago. I wanted to change sizes and I also needed a new lock because the original lock that I had went missing. I had left an email request before buying my second lock asking about a replacement lock and key, even stating I would gladly pay for this replacement. I still have yet to receive an answer about my first inquiry so I decided I would order another cage. Within the first 3 weeks the lock literally broke while I was wearing my cage. The pins popped out and the lock separated into two pieces. After that emotionally painful moment I decided I would email them asking for yet another replacement and once again I have yet to receive an answer. I am disappointed by the customer service and the quality of the locking mechanisms this company is selling. Never again will I buy another thing from them nor will I promote their products.

Store front is good, my emails were replied to with 24 hours of me sending them so no complaints there. I was "upgraded" to two days "shipping" which i assumed ment it would be at my door in 2-3 days depending on what time their shipper picks it up. No that two day shipping is how long it takes for them to get it to the actual shipper so instead of 2-3 days its going to be 6 days.

As others have mentioned, if I could give zero stars to this joke of a company I would gladly do so. They do not respond to customer emails for over a week and their phone number goes to what seems to be an Indian call center peddling scams. Absolutely unacceptable to ship something to the incorrect address and refuse to acknowledge it at any level for over a week as a customer begs for the address to be changed. I am currently pursuing action through my bank to recover funds for my order as I have no faith in their ability to competently process a refund. The absolute worst displeasure I have ever incurred came from dealing with this store. Avoid at all costs and support a business that values its customers over one that does not.

I'm satisfied with your service.

I couldn't ask for more from your affordable prices. Great deals, btw.

If i could give 0 stars i would. Had it sent to the wrong address. My mistake. It's now been over a month of going back n fourth through e mail. It takes way to long to get a response. I could have just ordered another cage n had it here a week ago. Get your bs together ffs!

Ordered an item from their website and I paid an extra $10 for 3 day shipping. Item took over a week to arrive and I did not get any money back. The product I ordered didn't fit right so I then ordered a replacement part that took over three weeks to be delivered. The product was never delivered to me they put in my address wrong. Package is being returned to sender. I emailed them and they said they couldn't give me a refund or anything. So I got USPS to get me a tracking number for it and as soon as it gets to their facility I will be expecting a refund. I will look into other avenues to see what I can do should I not receive a refund. Horrible customer service also they treat you like garbage, they didn't want to work with me about getting the shipping address correct to send it back here, and before I even asked for a refund they told me I would not get one, but here's a 30 percent off code for next time you order!