LOCKTHECOCKReviews of lockthecock.com

Product never delivered order # LTC214195841 Email to them not delivered

Oh my word!! Firstly, they claim they are a UK company, but the say they are American, shipping takes 2 days but actually takes 3 weeks and the badly packaged item arrives in a beaten cardboard box, no packing, rattling around and the outside of the box is clearly CHINESE. I was fortunate, (ish) the item ordered was new and clean, though missing some essential components, and that’s where the fun minigame really kicks in. You can only email them, and they email back within a day or so, assuring you it will all be ok ( Very CHINESE) You in list your issue and press send, you then get a review your experience email. Some days later, your ticket number gets an email asking what they can do to help, you answer, and then get a review your experience email. Days pass, and the process rolls on exactly the same. I wrote “ can I make contact with a human rather than a bot” and a different email came through, asking if I can send pictures, sent a jpeg, although not sure what that proved?! Then review your experience email. Days pass, email “can’t open please upload to drop box” I refused and the answered the review your experience email. Days pass and then an email, we can confirm you received your deliver!!?! I said “I never intimated otherwise, and reminded them I had sent a picture of the received item!” Answered the review your experience email. DP another email asking “how can we help!” Going a smidgen dolally, I ask them what the point is as they are clearly not going to do anything to help, and answered the review your experience email with a scathing review The product I received was beautifully made, but is completely useless as it’s missing parts and I am looking forward to levelling up on the minigame in a few days time Best advice? Avoid.

Very disappointed with this business as they don’t have any form of customer warranty, and don’t even care if they are breaking consumer law. I had bought an Estim cage from them which started to fail around 2 months old, but they just hide behind a 30 day warranty. My advice is avoid at all costs as you would be better shopping around.

Maybe I should have read the reviews first. It may be a small thing, but don’t advertise 2 day shipping when you mean a week.

Products are fine though definitely from a cheaper provider and at a huge markup but the customer service is awful, accidentally ordered the wrong product and immediately emailed to correct it, as there's no option on the site. They at first responded saying it would be cancelled but then heard nothing until it arrived I had emailed every day asking for an update and was ignored. When they finally emailed back they took no accountability and were just plain rude.

Poor experience, product doesn't come with any hygienic packaging... just wrapped in tissue paper and in a resealable bag. Gross. Such a shame.

I have never been more disappointed in a product as I am and the one I received. I purchased an electric cage with adjustable ball holder. When my product arrived, there were no directions include included. The electric is nonexistent, and I am unable to insert the chords that were included in any place on the cage provided. Also, there was no direction and how to adjust the ball holder to make it either larger or smaller.

Ordered "Total Denial in Resin". When it arrived, the white parts were permanently stained with yellow, the entire thing had an awful acrid smell and the entire thing was covered in a film of filth. The key was badly rusted around the loop holes and on the sides of the key blade, and one of the keys was had the surface layer torn open like it'd been gripped with sharp spiked pliers. There were rust and other stains on the insides of the baggies it came in... And the entire thing came sealed in a vacuum packed bag. Overall, the cage was unhygienic and totally useless, it looks like I got a well used product or someone pissed in the bag before sealing it. I was excited for this cage, now I'm just grossed out. Emailed the company and haven't heard back yet.